Deliver premier technical support to drive customer satisfaction and brand evangelism
Know Skydio drone, controller, and cloud products inside and out
Be the Voice of Customer frontline to other Skydio teams that enable continuous product improvement based on customer needs
Use clear and empathetic communication to resolve issues quickly
Become a Subject Matter Expert (SME) in one or more aspects of the Skydio UAS platform
Participate in building support processes that enhance the customer experience
Own your work and contribute to operational excellence

Requirements

5-7 years of Technical Support experience with drones/UAV/UAS
Previous customer support experience in utilities, transportation/infrastructure, or public safety organizations
Willingness to work a flexible schedule within a 10 to 7 hours of operations
Effective collaboration with team members to resolve complex technical issues
Strong self-starter with impeccable verbal and written communication skills
Proficient in technical troubleshooting, problem-solving, and familiar with triage and escalation workflows
Passion for drone, cloud, and IoT technology with a strong desire to learn
Experience with multi-channel customer communication (phone, chat, email support)
CRM technology experience, Zendesk or Salesforce Service Cloud preferred

Benefits

Paid vacation time
Sick leave
Holiday pay
401K savings plan
Group health insurance plans

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supporttroubleshootingproblem-solvingtriage workflowsescalation workflowsUAS platform expertisedrone technologycloud technologyIoT technology

Soft Skills

customer satisfactionclear communicationempathetic communicationcollaborationself-starterverbal communicationwritten communication