Senior Operations Specialist – DFR
Skydio
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $130,500 - $155,000 per year
Job Level
About the role
- Partners with Sales and Solutions Engineering pre-contract to advise customers on DFR site feasibility, dock placement considerations, and launch requirements.
- Consults with customers on site readiness requirements including power, networking, mounting locations, airspace considerations, and environmental factors.
- Guides customers through regulatory and administrative readiness, including waiver requirements and operational approvals.
- Acts as the primary point of coordination from contract close through launch readiness.
- Owns the customer readiness timeline from contract execution through dock shipment, deployment, training, and launch.
- Ensures all prerequisites for deployment are completed prior to dock shipment, including site readiness verification and customer preparedness.
- Coordinates internally with Deployment Engineering to schedule dock installations and ensure on-site readiness.
- Ensures customer training is assigned, scheduled, and completed in alignment with deployment and launch plans.
- Confirms successful dock delivery, installation, and readiness for operational flight.
- Works closely with Customer Success to ensure a smooth handoff post-launch, with clear documentation of customer configuration and readiness status.
- Coordinates with Product, Engineering, and Operations teams to resolve readiness blockers and escalate risks as needed.
- Develops and maintains customer-specific DFR readiness plans and launch checklists.
Requirements
- Experience working directly with public safety customers in a consultative, project-based, or operational role.
- Demonstrated ability to manage complex, cross-functional initiatives with multiple stakeholders.
- Strong relationship-building skills; experience engaging with executive leadership (e.g., Chiefs, City leadership) is preferred.
- Highly organized with strong attention to detail; comfortable managing timelines, dependencies, and readiness checklists.
- Excellent written and verbal communication skills, with the ability to clearly summarize risks, status, and next steps.
- Willingness to travel up to 80%.
Benefits
- Health insurance
- Paid vacation time
- Sick leave
- Holiday pay
- 401K savings plan
- Relocation assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
relationship-buildingorganizational skillsattention to detailcommunication skillsproject management