Work closely with internal teams to become an expert on Skydio’s Deployment products, processes, specifications, and product roadmap
Deploy and ensure our cloud connected devices software and hardware are functioning and providing value as agreed in our customer’s ecosystem after it has been installed, configured, tested, and modified as per requirements.
Communicate with customers to ensure that all of their needs are understood and addressed
Collaborate with various internal departments to ensure that they fulfill all customer requests
Resolve complaints and keeping track of all processes that pertain to the client’s needs
Act as the customer’s representative to ensure that their demands are met with a focus on improving the customer experience
Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services.
Develop and maintain deployment and installation documentation, and documenting Standard Operating Procedures for the customer to ensure proper usage and value out of deployment. Quantify product feedback and briefing executives to drive software and hardware engineering to better fit our customers needs
Build customer loyalty through proactive support and account management
Build scalable processes for installation of cloud connected devices on Enterprise grade secure networks

Requirements

3+ years experience supporting cloud connected devices
Experience with WiFi networking required
Familiarity with cloud applications
Familiarity with Linux OS
Familiarity with mechanical / robotic systems
Ability to travel 75% of the time
Ability to acquire Part 107 certificate

Benefits

Paid vacation time
Sick leave
Holiday pay
401K savings plan
Health insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cloud connected devicesWiFi networkingLinux OSmechanical systemsrobotic systemsdeployment documentationStandard Operating Proceduresproject managementcustomer supportaccount management

Soft Skills

communicationcollaborationproblem-solvingcustomer experience focusproactive supportcustomer loyalty buildingprocess improvementtracking and managementinterpersonal skillsadaptability

Certifications

Part 107 certificate