Senior Implementation Project Manager
SkyCell AG
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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Job Level
About the role
- Lead the end-to-end delivery, from project initiation through successful go-live and continuous improvement phases
- Lead and manage multiple customer implementation and onboarding projects at pharmaceutical manufacturers
- Define project scopes, timelines, and milestones while coordinating with internal teams to ensure alignment with customer needs
- Identify risks and develop mitigation strategies to keep projects on track
- Communicate project progress, expectations, and updates effectively to stakeholders & ensure delivery of agreed deliverables
- Become an expert in the platform, understanding its features, capabilities, and best practices for customer use cases
- Understand customer requirements to provide tailored implementation solutions and support their internal change management
- Drive and support continuous improvement initiatives to enhance the customer experience and implementation efficiency
- Guide customers in adopting industry and best practices, with a focus on long-term value realisation and process optimisation
- Monitor project progress, proactively manage risks and issues, and ensure projects stay on schedule and within scope
- Define success metrics and consistently report on project performance and customer outcomes
- Partner with the Customer Success, Sales, Product, and Marketing teams to align messaging, improve customer journeys, and drive greater value realisation across all touchpoints
Requirements
- Master’s degree in Business, Supply Chain Management, Information Technology, or a related field preferred
- 8+ years of experience in software implementation, with a strong background in project management and customer-facing delivery
- Demonstrated success leading technology implementations or managing IT operations in a consultancy or enterprise environment
- Familiarity with content or data management platforms
- Ability to demonstrate software solutions effectively and relate them to customer needs
- Experience in Pharma projects & Change management
- Good project management skills; Ability to manage multiple projects across multiple time zones and geographies
- Excellent communication and interpersonal skills
- Language: English
Benefits
- ⚡ Flexibility & Balance: Flexible working hours and work-life balance allow you to tailor work to fit your life.
- 🌟 Recognition & Growth: Opportunities for career advancement in a company that values your contributions.
- 💼 Hybrid Workplace: Modern workspaces (in Zurich, Zug, Utrecht and Hyderabad as well as our Skyhub in Basel) and a remote-friendly culture to inspire collaboration amongst a globally diverse team.
- 🎉 Company-wide Events: Join us for company events to celebrate successes, build teams, and share our vision. Plus, new joiners experience SkyWeek, our immersive onboarding program.
- 👶 Generous Maternity & Paternity Leave: Support for new parents with competitive maternity and paternity leave.
- 🏖️ Annual Leave & Bank Holidays: Enjoy a generous annual leave package, plus local bank holidays to recharge and unwind
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementsoftware implementationchange managementrisk managementdata managementcustomer onboardingcontinuous improvementsuccess metricsprocess optimisationtechnology implementations
Soft Skills
communicationinterpersonal skillsleadershiporganizational skillsstakeholder managementcustomer relationship managementproblem-solvingadaptabilitycollaborationtime management
Certifications
Master’s degree in BusinessMaster’s degree in Supply Chain ManagementMaster’s degree in Information Technology