SkyCell AG

Implementation Specialist

• Lead and manage multiple customer implementation and onboarding projects at pharmaceutical manufacturers
• Define project scopes, timelines, and milestones while coordinating with internal teams to ensure alignment with customer needs
• Identify risks and develop mitigation strategies to keep projects on track
• Communicate project progress, expectations, and updates effectively to stakeholders & ensure delivery of agreed deliverables
• Become an expert in the platform, understanding its features, capabilities, and best practices for customer use cases
• Understand customer requirements to provide tailored implementation solutions and support their internal change management
• Drive and support continuous improvement initiatives to enhance the customer experience and implementation efficiency
• Partner with the Customer Success, Sales, Product, and Marketing teams to align messaging, improve customer journeys, and drive greater value realization across all touchpoints

Customer Implementation Manager

Business Development Rep

• Lead or support development and execution of account acquisition and growth plans; meet quotas and expand relationships.
• Own customer success and satisfaction; monitor issues and ensure timely resolution to maintain account performance.
• Identify and pursue opportunities for account expansion; collaborate with project and cross-functional teams to provide tailored solutions.
• Lead or support deal negotiations and closings, ensuring alignment with client and SkyCell strategic goals.
• Drive customer satisfaction and growth by understanding client needs, presenting updates and insights, collecting feedback, and mitigating retention risks.
• Manage or assist with account plans, forecasting, implementation and performance analysis; coordinate project teams to ensure revenue growth and alignment with objectives.
• Collaborate with marketing, finance, operations and other teams to allocate resources and meet project goals for lane implementation.
• Act as brand ambassador: organize events, conduct demos, lead forums, and participate in customer meetings to enhance market visibility.
• Build and maintain strategic relationships with end customers (pharma shippers), freight forwarders, and airlines.
• Ensure quality and accuracy of reporting of client interactions and progress in company systems.

Business Development Manager – Containers

Compliance

• · Ensure full compliance with global trade management requirements, customs procedures, and import/export regulations across all applicable jurisdictions
• · Manage end-to-end customs compliance processes, including preparation and review of compliance documentation, tariff management, and coordination with customs brokerage partners, supporting the procurement team in sourcing the right brokerage partners
• · Act as the primary liaison with customs authorities and other regulatory bodies to address inquiries, audits, and reporting obligations
• · Conduct regular customs audits and risk assessments to identify and mitigate compliance gaps or exposure
• · Maintain accurate and up-to-date records for all customs activities, ensuring alignment with legal and corporate recordkeeping standards
• · Oversee correct application of HS classification, country of origin, and Free Trade Agreements (FTAs) to support cost optimisation and trade efficiency
• · Monitor and ensure compliance with sanctions and embargoes, working closely with legal and compliance teams to manage restricted party screenings and export controls
• · Develop and implement internal customs compliance programs, policies, and training initiatives to promote a culture of compliance and continuous improvement
• · Collaborate cross-functionally with operations, legal, and procurement teams to ensure customs requirements are met and trade risks are minimised
• · Serve as a subject matter expert on all matters related to customs laws and international trade, offering guidance and strategic input to internal stakeholder

Customs and Trade Compliance Specialist

Backend Engineer

• SkyCell builds hardware, smart software and services to improve the pharmaceutical supply chain
• Platform used by global pharmaceutical companies and logistics providers for transport risk assessment and visibility
• Monolithic application built on MySQL, PHP and Symfony; frontend largely Twig with some Vue.js and vanilla JS
• Maintain fully automated build pipeline (Jenkins) and use Ansible for deployment; extensive use of Behat for testing
• Backend development: design, develop and maintain features in the Validaide platform
• Cross-functional collaboration with QA, product owners and other developers
• Write clean, maintainable code and participate in code reviews
• Write and maintain automated tests for backend and integrated features (PHPUnit, Behat)
• Create and maintain technical documentation
• Identify and address performance bottlenecks to improve efficiency and scalability
• Ensure solutions align with regulatory requirements such as FDA 21 CFR Part 11 and EU GMP Annex 11

Backend Software Engineer, PHP/Symfony

Frontend Engineer

• Join SkyCell: mission-driven company revolutionizing digital logistics and healthcare with web and mobile applications.
• Design and implement clean, maintainable, and scalable client-side code using TypeScript and React.
• Build and iterate on responsive, reliable, and secure web applications that perform across devices.
• Ensure product quality with unit tests (Jest) and end-to-end tests (Playwright is a nice-to-have).
• Own feature development from idea to deployment, aligning closely with product and design.
• Review code, challenge assumptions, and help raise the technical bar across the team.
• Mentor less experienced engineers and support team growth through technical guidance.
• Help shape frontend architecture and guide long-term decisions (modularity, patterns, performance).
• Troubleshoot PROD issues including HotFix coordination and root cause analysis.
• Contribute to documentation and ensure developed components are reusable and easy to onboard.
• Collaborate with backend devs on API definitions and coordinate with QAs and BAs on new implementations.

Senior Frontend Engineer

Operations

· Keep SkyCell’s global IoT network running flawlessly by maintaining and supporting field-deployed loggers
· Own the lifecycle of IoT devices through hands-on management of returns, refurbishment, and precision calibration
· Be the problem solver of last resort by delivering 2nd-level support and conducting deep root cause analysis for complex IoT challenges
· Empower front-line teams by training 1st-level support and building clear, practical knowledge resources
· Drive smooth global rollouts by coordinating installations of IoT loggers and gateways
· Turn data into action by monitoring real-world device performance and uncovering insights for improvement
· Shape the future of IoT hardware & firmware through field and acceptance testing in real-world conditions
· Connect the dots across the organization by acting as the key interface between Operations, R&D, Product Lifecycle, and Quality Management to fuel continuous improvement
· Innovate at the edge by contributing to early-stage proof-of-concept projects

Customer Implementation Manager

Business Development Manager – Containers

Customs and Trade Compliance Specialist

Backend Software Engineer, PHP/Symfony

Senior Frontend Engineer

IoT Operations Specialist