Skycatch

Analyst

• Serve as a frontline expert in delivering world-class support and high-accuracy geospatial data products
• Work closely with technical, product, and operations teams
• Identify and address customer issues with client products
• Educate and empower users to enhance their experience
• Create and maintain documentation answering FAQs
• Troubleshoot and deliver pristine geospatial data products
• Ensure delivered data meets end-user requirements and SLAs

Product Support, Geomatics Analyst

Solutions Engineer

• Lead proof of concepts and demos at mine sites worldwide, showing how Skycatch’s drone automation and geospatial analytics solve real operational problems.\n• Map customer pain points (haul road compliance, mine plan validation, stockpile accuracy, highwall safety) to Skycatch workflows and business outcomes.\n• Design and present technical proposals that clearly communicate ROI and operational impact.\n• Deliver onboarding & training to surveyors, engineers, operations, and safety teams so Skycatch becomes part of their daily workflow.\n• Ensure customer success post-deployment, monitoring usage, surfacing new use cases, and supporting contract renewals/expansion.\n• Collaborate closely with sales, product, and engineering teams to bring customer feedback into future Skycatch innovations.

Product Support, Geomatics Analyst

Solutions Engineer – Mining Automation & Geospatial Technology