Skroutz

Compliance

• Execute the Roadmap: You will implement the security strategy set by the CISO, ensuring entities meets the requirements of an "Important Entity" under NIS2 (Law 5160/2024) while ensuring full compliance with relevant national and European regulations (EU AI Act, CRA, DSA etc.)
• Manage Regulatory Relations: You will handle day-to-day communications and submissions to authorities (ADAE, EETT). Note: Ultimate regulatory accountability remains with the CISO, but you will ensure we are organized, timely, and compliant.
• Policy & Documentation: Draft and maintain internal Information Security & Data Protection policies, the Policy for Assurance of Secrecy of Postal Services and other required ISMS documentation. You will work with the SRE teams to ensure these policies are practical, not just theoretical.
• Collaboration with DPO: Work closely with our specialized DPO team to align data privacy efforts with security controls, policies and procedures and further specifically regarding marketplace and courier service privacy regulations.
• Incident Response : Be a primary point of contact for Incident Response procedures and ensure IR Plans are drafted, maintained, improved upon and executed as necessary, coordinating IR activities as needed with relevant stakeholders
• ISO 27001 Prep: Lead the groundwork for future ISO 27001 certification. You will perform gap analyses and coordinate with engineering teams to close those gaps.
• Audit Facilitation: Act as the primary coordinator during external audits. You will prepare the evidence, schedule the sessions, and assist the CISO in demonstrating compliance.
• Risk Management: Maintain and assist in updating the Skroutz risk register. Perform internal and third-party risk assessments and audits to align with group risk appetite and risk management frameworks

Governance, Risk & Compliance Specialist

Product Designer

• Collaborate in a Product Trio: Work shoulder-to-shoulder with Product Managers and Engineers to define roadmaps and influence the long-term strategy of the Growth pillar.
• Own the Lifecycle: From high-level discovery and wireframing to high-fidelity prototypes and final QA. You’ll tackle ambiguous problems and turn them into clear, actionable designs.
• Design for Every Surface: Whether it's a mobile-first checkout moment or a complex merchant-facing growth tool, you’ll ensure a cohesive experience across Web, iOS, and Android.
• Experiment & Iterate: Run design sprints and workshops to spark innovation. You’ll be at the heart of our "test and learn" culture.
• Be a Mentor & Peer: Share your knowledge with the wider design team, contributing to our design culture and mentoring others as we all grow together.

Senior Product Designer, Consumer Growth

Customer Success Manager

• Build, maintain and create strong relationships with international merchants
• Act as the commercial owner for seller growth across designated international markets
• Resolve clients’ issues and complaints
• Work with the internal teams dedicated to the same client account to ensure open communication and that we meet client needs
• Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Meet all client needs and deliverables according to proposed timelines
• Conduct regular check-ins, business reviews and growth meetings with merchants to ensure their ongoing success, satisfaction and adoption of available services

Governance, Risk & Compliance Specialist

Senior Product Designer, Consumer Growth

International Partners Success Manager