Skroutz

Business Development Rep

• Own the full sales cycle for assigned categories or account segments, including prospecting, outreach, qualification, meetings, demos, negotiation, closing, and onboarding coordination.
• Build and execute a business development plan based on category potential, market dynamics, and exciting opportunities.
• Develop a strong understanding of the Skroutz marketplace, our e-commerce architecture, commercial tools, fulfillment capabilities, and overall partner value proposition.
• Become a subject matter expert on the needs, challenges, and success metrics of merchants within your assigned categories or territory.
• Deliver high-quality commercial discussions, tailoring the Skroutz value proposition to each merchant and handling objections effectively.
• Monitor the Greek retail and e-commerce market, relevant European marketplaces and category trends to identify new opportunities.
• Collaborate with Category Management, Partner Success, Operations, Product, Legal, Finance, and Marketing teams when needed to unlock opportunities or remove friction.

Business Development Manager

Customer Success Manager

• Proactively and reactively engage in calls and discussions with SMB partners in the context of growth and experience related initiatives.
• Conduct initial research and analysis of the SMB partner base to support targeted actions and initiatives
• Identify growth opportunities, risks or patterns across the SMB partner base and escalate insights when needed
• Analyze & segment partners base, based on behaviors, characteristics & interests
• Regularly review partner-related requests or inputs and support the resolution of complex or escalated cases when required and ensuring partner satisfaction
• Collaborate closely with Category Management, Product, Operations and other cross-functional teams to drive the implementation of strategic projects and initiatives
• Capture partner feedback regarding their experience and translate it into actionable insights
• Track performance metrics per initiative and report on progress
• Act as the voice of SMB partners within the organization, advocating for their needs and priorities

Partners Success Manager, Small Medium Business

Manager

• Manage the full lifecycle of strategic projects — from opportunity identification and problem structuring to execution, rollout, and performance tracking
• Contribute to the design and implement initiatives that unlock growth across new verticals, optimising acquisition, engagement, and monetization
• Coordinate cross-functional efforts across Commercial, Product, Marketing, Finance, BI, and Operations, ensuring alignment, clear communication, and timely execution
• Translate strategic ideas into structured, scalable programs with clear goals, success metrics, and execution plans
• Manage go-to-market efforts for new features, services, or initiatives by developing value propositions and activation strategies
• Use quantitative analysis and qualitative insights to identify opportunities, track performance, and propose optimisations for initiatives
• Establish processes, tools, and ways of working that enable speed, clarity, and accountability across initiatives

Business Development Manager

Partners Success Manager, Small Medium Business

New Business Manager