Skribble

Customer Success Manager

• Together with your Customer Success team colleagues, you help Skribble grow by supporting and advising our customers on how to use Skribble and integrate it into their ecosystems.
• You ensure customers can roll out Skribble across business units and help them derive maximum value from the product.
• You support customers in managing the change required in their business processes and negotiate contract renewals with them.
• You identify new opportunities for expansion within our customer base.
• You act as the bridge between customers and our product team.
• You align with Partnerships on customer onboarding, share insights, and leverage partner resources to keep customers satisfied and engaged.
• You run customer campaigns with the Marketing team or support them in identifying customer stories to create marketing assets.
• You ensure a smooth handover for the customer and secure customer stories and referrals from the existing customer base.

Senior Customer Success Manager