Skio

Technical Writer

• Write, edit, and maintain customer and internal documentation
• Triage and fulfill help doc requests whether that’s a quick update or a new article
• Partner with support, product, and engineering to gather accurate info fast
• Keep content organized, searchable, and up-to-date across our tools
• Use feedback and analytics to spot gaps and improve what we’ve got
• (Bonus) Help train chatbots and surface smart self-service suggestions

Technical Content Writer, Knowledge Specialist

Frontend Engineer

• Collaborate with product teams to define user experience
• Create wireframes, prototypes, and user flows
• Conduct user research and usability testing
• Iterate on designs based on feedback

Technical Content Writer, Knowledge Specialist

UX Engineer