SkinSpirit

Marketing Operations

• Lead recurring reviews of marketing automation processes with internal stakeholders and functional leaders to identify areas for improvement, optimization, and innovation
• Track, analyze, and report on marketing campaign performance to inform strategic decisions
• As the marketing technology subject matter expert, configure and manage the software stack to ensure seamless execution of campaigns and strategies. Including, but not limited to, workflow and automation setup, fields/forms customization, system-wide rules configuration, website content updates, and user roles/permissions setup
• Ensure compliance with data privacy regulations and other relevant regulatory requirements such as GDPR, CCPA and ADA while monitoring best practices within marketing operations
• In cases where additional configuration support is required, evaluate, engage, and manage consultants who are software subject matter experts
• Translate business needs into system requirements and ensure that these are clearly communicated to and understood by IT, consultants and/or software vendors
• Develop and execute test plans to ensure newly implemented features are functioning as intended
• Provide training and mentoring to marketing staff on best practices and using new features
• Monitor system performance, quickly identify and resolve software/process problems and provide regular system performance trend reports
• Proactively evaluate upcoming software releases for potential impacts to production environment and new feature adoption opportunities, obtain stakeholder alignment on the most impactful features, and lead the testing and implementation of any new features
• Maintain a prioritized list of SkinSpirit specific feature requests submitted to software vendors and negotiate the business case for them to be built
• Project manage the implementation of any new software, including evaluation, contract negotiation, implementation and ongoing renewals
• Collaborate with cross-functional teams to align marketing initiatives and facilitate continuous improvement (for example, Clinic Operations, Information Technology, Learning & Development)
• Ongoing optimization of the marketing software budget by managing licenses, usage, and value for investment ensuring spending is aligned with strategy and objectives
• Conduct market research and competitive analysis to stay ahead of industry trends and inform marketing strategies

Marketing Operations Manager

Supply Chain

• Support the Supply Chain Manager and clinic management with sourcing and procurement of necessary materials and supplies
• Ensure integrity and accuracy of inventory and filing systems and databases
• Partner with clinic management to ensure timely and accurate execution of inter-clinic transfer orders
• Analyze product usage and adjust inventory levels as appropriate to optimize inventory levels
• Independently make decisions regarding supply shortages and keep management informed
• Manage existing vendor relations including securing quotes and maintaining communications
• Review, process, and analyze purchase orders and change orders
• Research invoices and liaise with accounting and vendors
• Support the Supply Chain Manager to locate new vendors
• Prepare and provide internal data/reporting
• Assist the Supply Chain Manager in development of departmental policies and procedures
• Assist leadership in managing various inventory control projects
• Other duties and special projects as assigned

Supply Chain Specialist

• Tracking Orders: Coordinate inbound shipments with suppliers and communicate with internal clients and/or stakeholders.
• Managing Supplier Portal Activity: Review, process, and analyze purchase orders and change orders.
• Support management of supply shortages, keeping management informed and make recommendations based upon analysis of information.
• Support management of existing vendor relations which includes securing quotes, obtaining timelines and maintaining communications to ensure a smooth process.
• Prepare and provide internal data and reporting on inventory, purchase orders and reconciliations
• Other duties and special projects as assigned.

Supply Chain Coordinator

Analyst

• Build and refine new-hire ramp models
• Track provider progression over time
• Create clear diagnostics for leaders
• Measure training and LMS impact
• Deliver simple, clinic-level business plan packages
• Partner with Learning & Development to shape training
• Develop and test compensation scenarios

Marketing Operations Manager

Supply Chain Specialist

Supply Chain Coordinator

Senior Analyst – Provider Platform