Technical Writer
Skimmer
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Write and maintain internal and external product documentation, including user guides, help articles, FAQs, release notes, and knowledge base content
- Create in-app copy, tooltips, and microcopy that guides users through features and workflows
- Develop internal support documentation to enable our Customer Success and Support teams to better serve customers
- Partner with Product Managers to document feature requirements and create comprehensive product specifications
- Contribute to video scripts, tutorial content, and training materials for new feature rollouts
- Work closely with Product Managers, Engineers, and Designers throughout the product development lifecycle to understand features and user flows
- Collaborate with Marketing to ensure messaging consistency across customer touchpoints
- Partner with Customer Success and Support teams to identify documentation gaps and common user pain points
- Participate in product launch planning and execution, ensuring documentation is ready and aligned with go-to-market timelines
- Establish and maintain documentation standards, style guides, and best practices
- Organize and structure information architecture for optimal user experience
- Track documentation metrics and gather user feedback to continuously improve content effectiveness
- Manage documentation lifecycle, including updates for product changes
Requirements
- Hands on experience as a Technical Writer, preferably in SaaS or software companies
- Portfolio demonstrating clear, user-centered documentation across multiple formats (help docs, in-app copy, guides, etc.)
- Exceptional writing and editing skills with strong attention to detail
- Ability to quickly understand complex technical concepts and translate them for non-technical audiences
- Experience working in agile/scrum product development environments
- Proficiency with documentation tools (e.g., Notion, Confluence, Markdown, or similar)
- Strong project management skills and ability to handle multiple priorities simultaneously
- Excellent communication and collaboration skills across technical and non-technical stakeholders
- Experience with B2B SaaS products, especially field service management or vertical SaaS
- Familiarity with UX writing principles and in-app content creation
- Knowledge of HTML/CSS and comfort working with developer tools
- Understanding of API documentation and developer resources
- Experience with analytics tools to measure documentation effectiveness
Benefits
- Competitive base pay + bonus potential
- Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’)
- Fantastic culture with a very strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers.
- Immediate access to 401(k) with company match
- Flexible PTO (MINIMUM of 10 days required every year)
- 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner
- Remote work friendly
- Comprehensive learning and development budget
- A manager dedicated to your development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Technical WritingUser-Centered DocumentationAgileSaaSHTMLCSSAPI DocumentationDocumentation MetricsIn-App Content CreationUX Writing
Soft Skills
WritingEditingAttention to DetailProject ManagementCommunicationCollaborationUnderstanding Complex ConceptsHandling Multiple PrioritiesIdentifying Documentation GapsUser Feedback Gathering