Customer Support Representative
Skimmer
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Deliver friendly, knowledgeable phone, email, and chat support to our customers
- Guide customers through product features, troubleshooting, and best practices
- Collaborate cross-functionally with Product, Success, and Engineering to surface feedback and resolve issues
- Build trust through genuine empathy, clear communication, and a touch of humor (we like to have fun while we work!)
- Become a Skimmer expert — not just knowing how the product works, but why it matters to the pros who depend on it
Requirements
- A knack for clear, confident, and friendly communication
- Experience in customer support, technical support, or billing support
- Strong multitasking and prioritization skills — you stay calm under pressure
- Tech-savviness — you pick up new tools quickly and love helping others do the same
- Availability to work Monday–Friday, 9:30am - 6:00PM CDT
Benefits
- Competitive base pay + bonus potential
- Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’)
- Fantastic culture with a very strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers.
- Immediate access to 401(k) with company match
- Flexible PTO (MINIMUM of 10 days required every year)
- 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner
- Remote work friendly
- Comprehensive learning and development budget
- A manager dedicated to your development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supporttechnical supportbilling support
Soft skills
clear communicationconfident communicationfriendly communicationmultitaskingprioritizationempathycalm under pressure