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Call Center Representative

• Director of Engineering – Contact Center Platform
• The Enterprise Contact Center Technology team is seeking a Director of Engineering to lead the strategy, architecture, and delivery of our next-generation, omni-channel contact center platform. This role will provide technical and organizational leadership for teams responsible for core contact center capabilities, including call routing, queuing, reporting, workforce management, and advanced IVR across voice, chat, and digital channels.
• The Expertise and Skills You Bring
• 10+ years of IT experience, with significant leadership responsibility and deep domain expertise in contact center, telephony, or real-time communications platforms.
• Proven experience leading the design and delivery of enterprise-scale contact center solutions, including IVR, workforce management, and omni-channel platforms.
• Strong background in telephony engineering, with hands-on knowledge of SIP, RTP, PBX, VoIP, and open-source voice platforms.
• Demonstrated ability to define and govern cloud-native architectures, microservices ecosystems, and API strategies at scale.
• Experience leading teams that deliver real-time communications, speech recognition, and conversational AI capabilities.
• Strong understanding of DevOps, CI/CD, automated testing, and production operations in 24x7 environments.
• The Team
• Enterprise Contact Center Technology delivers the world-class capabilities that connect Fidelity associates with millions of participants, members, and customers. Continuous improvement is central to our mission.

Director, Software Engineering – Contact Center Platform

Financial Crime

• Provide leadership to the team
• Ensure Fidelity is fulfilling its regulatory requirements with regards to AML
• Support the Financial Crimes Program Office efforts while maintaining an effective AML Program
• Collaborate with internal and external business partners including regulatory and law enforcement agencies
• Protect Fidelity and its customers

Director, Anti-Money Laundering

• Lead the design and development of core contact center capabilities
• Engineer and maintain scalable components using various technologies
• Build and expose APIs, microservices, and real-time data pipelines
• Collaborate with platform engineering, QA, and operations teams
• Lead migrations from legacy systems to cloud-native architectures

Principal Software Engineer – Contact Center Platform

Full-stack Engineer

• Develop and enhance enterprise-grade applications supporting Cash Availability and Cash Allocation workflows.
• Lead the design and development of scalable APIs, microservices, and distributed services using Java, Spring Boot, and modern architectural patterns.
• Contribute to the design of database schemas, stored procedures, and performant SQL within Oracle or MySQL environments.
• Ensure engineering excellence through strong code review practices, robust unit/integration testing, and continuous delivery pipelines.
• Collaborate across technical and business teams to deliver high-quality solutions in a fast-paced agile environment.
• Troubleshoot complex issues across applications, systems, and network layers, ensuring operational resilience.
• Partner with DevOps to improve CI/CD automation using Jenkins, GitHub, SonarQube and related tooling.

Senior Software Engineer

Blockchain Engineer

• Design and lead delivery of a platforms involving blockchains, trading, and portfolio management
• Inspire and empower the squad through a shared mission and roadmap that aligns the work they do and the value they deliver to the partners they support
• Guide the team by serving as the voice of the client/partner towards high value, high quality execution
• Clearly communicate impediments, progress, and results against established objectives.
• Establishes KPI’s to measure progress agreed upon business, technology, and people results
• Collaborate and coordinate with Technology Engineering Management and Scrum Masters to build squad capacity and capability that cultivates a growth mindset
• Make informed decisions to balance quality, cost, and timeline constraints
• Improve value delivery and delivery excellence from planning through implementation

Senior Manager, Product Owner – Blockchain, Trading

General Counsel

• Provide legal, regulatory, and strategic advice and counsel to our Fidelity Digital Asset Management team on all aspects of Fidelity’s cryptocurrency and blockchain products and services business
• Advise Fidelity Digital Asset Management on the development and ongoing operations of asset management products and services involving digital assets and blockchain technology
• Advise business and control function partners in the context of new business initiatives, identification of changing laws and implementation of new legal and regulatory requirements in relation to investment products and services-related matters
• Evaluate new technology and tools relating to the digital assets and related asset management product offerings

Vice President, Associate General Counsel

• The Manager position in Asset Management Risk provides general operational risk oversight for Fidelity Digital Asset Management and related businesses.
• Responsibilities include gathering important industry, market, and internal data, developing tools to measure risks and trends.
• Evaluate how these issues may impact Asset Management, clients, and associates.
• Analyze data and controls to identify emerging and significant risks.
• Perform targeted data-driven risk assessments and develop risk management reporting using data visualization tools.
• Compile analysis results into comprehensive management reports, including visual aids and data analytics.
• Partner with business units to ensure that controls are working as intended and to improve the efficiency and effectiveness of processing.

Digital Assets Risk Manager – Crypto, Blockchain

Client Services Representative

• Owning the administration of new client contacts and supporting them throughout their life cycle
• Collaborating closely with clients and other business partners to provide direction and insight into Fidelity’s suite of products and services
• Developing new business opportunities and managing against operational feasibility
• Collaborating and influencing outcomes in a large matrix-managed environment and across multiple and diverse groups
• Participating in architectural system designs to meet client needs
• Complying with regulatory and policy mandates
• Ensuring all procedures are updated to mitigate process risks
• Ensuring the accuracy and timeliness of client requests
• Identifying improvements towards process efficiency and risk mitigation
• Supporting operational processes daily

Director, Client Service Management

Architect

• This is an end-to-end Technical Solution Architecture role that spans across multiple product areas within the Fidelity Insurance domains.
• You will work with business and technology leadership to define interim and target architectures, roadmaps, and blueprints to help deliver technical products that enable business capabilities for our clients.
• You will be working on all aspects of architecture including infrastructure, data, application, business architecture, security, resilience, integration, performance and others to build next generation software components at one of the largest high-volume FinTech companies in the world.
• You will partner with business sponsors, product owners, engineers and other architects in an agile (scrum) environment to design, test, and implement technology solutions while mentoring engineers throughout the process using architecture standards and guidelines.
• As a member of the architecture team, you will work with platform, product and engineering teams to help champion innovation, drive standardization, and deliver modern technology patterns across the technology stack for our customers.
• You will drive Fidelity’s architecture vision through contributing to product road maps and influencing business vision.

Principal Architect

Financial Planning and Analysis

• Own the daily valuation production cycle, ensuring pricing and valuation activities are completed accurately, on time, and in accordance with policy.
• Act as the primary operational decision-maker for valuation issues arising during daily NAV runs, including exception resolution, judgment calls, and escalations.
• Establish clear operational rhythms, handoffs, and coverage models to support consistent execution.
• Monitor daily risk indicators, pricing exceptions, and valuation anomalies, ensuring timely resolution.
• Ensure valuation processes are repeatable, well-controlled, and resilient.
• Lead, coach, and develop multiple valuation teams with accountability for staffing, performance management, and engagement.
• Build a culture of ownership, operational discipline, and continuous improvement.
• Ensure training and readiness for new products and market conditions.
• Provide hands-on leadership during high-pressure situations.
• Embed valuation controls into daily workflows.
• Oversee pricing validation, exception thresholds, and fair value governance.
• Ensure decisions are well-documented and defensible.
• Partner with Risk and Compliance to address findings.
• Proactively assess and mitigate operational risk.
• Drive simplification, automation, and standardization of valuation workflows.
• Partner with Technology and Data teams on system enhancements.
• Lead operational readiness for new instruments.
• Translate valuation policy into executable operating procedures.
• Serve as the primary operational point of contact for valuation matters.
• Communicate clearly on valuation issues and operational impact.
• Escalate issues with defined options and recommendations.
• Represent Valuations in operational forums, audits, and regulatory interactions.

Director, Valuations & Operations – Fidelity Funds & Alternative Investments

Product Designer

• Execute Research Programs
• Run qualitative research projects, such as focus groups, product advisory panels, usability studies, and contextual inquiries
• Set up and monitor quantitative programs, such as usage metrics, dashboards, NPS studies, and surveys
• Share insights through storytelling, reporting, workshops, presentations, and conversations
• Champion user-centered thinking, influence senior stakeholders, and help teams adopt user-centered ways of working

Director, UX Design – Research

Backend Engineer

• The Full-Stack Software Engineer for Fidelity Private Shares in Fidelity Labs is a pivotal role for the continued success and growth of the business
• The Fidelity Private Shares team delivers innovative technology, robust industry experience and expertise, and seamless service to the start-up ecosystem through Fidelity Investments
• In this role you will be hands-on in the developing, testing, delivery, and support of the Fidelity Private Shares platform
• You’ll work closely with technical leads and product managers to support our customers and inform the product, as well as researching and developing new growth opportunities to expand on the strengths of the core technology

Principal Software Engineer, Python

Actuary

• providing advice to Chief Financial Officers and Human Resource Officers of mid to large size companies regarding their retirement and other benefit programs
• reviewing and leading annual pension valuations for clients and other projects such as plan terminations, mergers & acquisitions, compliance, plan amendments and plan designs
• training associates and analysts to ensure continued development of the staff
• handling client budgets and setting expectations and client timelines
• preparing responses to RFPs and RFIs for new prospects
• participating in leading new business meetings with prospects as needed
• collaborating with internal business partners across diverse subject areas to develop and implement effective solutions on behalf of clients

Senior Consultant, Actuary

Product Analyst

• Leverage your expertise in Business Analysis and Product Management to drive high-impact technical solutions that empower financial professionals and enhance client outcomes.
• Work within our Portfolio Construction Tools Squad, which develops digital portfolio analysis solutions designed for investment professionals to quickly assess, compare, and optimize investment strategies with minimal effort.
• Understanding the problem or the 'why' and aligning it to the mission​.
• Drive your product to launch and support after launch.