Director, Operations
skillventory - A Leading Talent Research Firm
full-time
Posted on:
Location Type: Hybrid
Location: Westlake • Texas • Utah • United States
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Job Level
About the role
- Ensure that all the grants, contributions and money movement transactions are accounted for and accurately recorded.
- Manage daily work through tools of Fidelity Investments.
- Lead multiple teams/functions in Texas or Salt Lake City.
- Hire, coach and mentor the managers on the team, expanding their influence and preparing them for a future across Fidelity.
- Measure success through various critical metrics, including client satisfaction, risk avoidance, improving operational scale and overall leadership of the team.
- Participate in and lead cross-functional initiatives which have significant business impact.
- Manage a budget, build a resilient staff, meet operational metrics and set the strategic and tactical roadmap for the capability.
Requirements
- Bachelor’s degree required with at least 12 years of relevant work experience or Masters with 10+ years of experience.
- Preferred experience or demonstrated proficiency in the areas of Risk Management, Fraud, Compliance, and Operations.
- Knowledge of the financial services and/or non-profit industry, specifically as it relates to operations
- 5+ years of demonstrated ability to lead, manage, and mentor a team in a dynamic environment
- Effective verbal/written communication skills to influence, build consensus and integrate complex information
- Able to deliver presentations and represent management at least two levels and beyond
- Make decisions based on long-term view of trends, issues and business implications
- Track record of coaching, managing, developing, and leading others, building associate engagement to deliver outstanding business results.
- Ability to own/improve business partner relationships and engage with vendors in a professional manner
- Ability to be a self-starter with a high degree of ownership and accountability for results, and ability to take initiative, learn quickly and think independently
- Flexibility and adaptability will enable you to react constructively and with a positive demeanor to multiple and shifting priorities, unexpected events, and seasonal demands
- Lead quality and timely work to meet the needs of a wide range of donors, advisors and non-profit organizations; ensure efficient distribution of work to meet processing, special handling, and issue resolution standards; create and sustain a team focus on quality and continual process improvement; serve as initial point of escalation for service issues
- Continually evaluate work distribution and performance. Design and generate reports to measure and communicate the teams’ progress against KPIs/metrics, and handle workflow and productivity
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Risk ManagementFraudComplianceOperationsBudget ManagementMetrics MeasurementProcess ImprovementTeam LeadershipData ReportingClient Satisfaction
Soft Skills
CoachingMentoringCommunicationDecision MakingFlexibilityAdaptabilityOwnershipAccountabilityInfluencingBuilding Consensus