Skillsoft

Account Manager

• Exceed quarterly and annual targets for acquisition, retention and growth including quota, GRR, NRR, cross-sell, and upsell for assigned accounts.
• Consult with economic buyers, champions, and other stakeholders to understand the customer’s workforce upskilling and reskilling needs, business challenges, and key goals.
• Drive growth: Consistently deliver top-line revenue through new customer acquisition, surpassing quota targets and securing high-value mid-market wins.
• Prospect relentlessly: Build and maintain a robust pipeline, targeting Fortune 1000 and mid-market organizations.
• Consult at the executive level: Partner with senior decision makers to identify pain points and present Skillsoft’s Content and Platform as transformative solutions for their organization.
• Develop and execute account strategies aligned with customer workforce transformation needs and utilizing key customer and industry data points.
• Establish strong customer partnerships spanning the lifecycle (e.g., acquisition, onboarding, adoption, expansion, renewal) and leverage internal resources appropriately to meet customer needs.
• Generate, update, and close new business, renewal and expansion opportunities to ensure forecast accuracy and meet targets.
• Provide guidance, tools, resources, best practices, and business reviews across multiple Skillsoft products and solutions, ensuring each customer achieves value realization, leading to renewal and expansion.
• Meet all requirements related to CRM hygiene including account health, account plans, close plans, activities, contacts, communications records, NPS, etc.
• Manage renewal timelines effectively including reassessing needs, issuing prompt and accurate quotes, responses, and proposals, and executing contracts.
• Achieve annual certification in the use of Skillsoft methodologies, models, and tools used to drive value realization, renewals, and growth.

Senior Account Manager