Customer Advocacy Manager
Skillsoft
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $125,000 - $140,000 per year
Job Level
SeniorLead
About the role
- Build and manage Skillsoft’s global customer advocacy program, from story identification through to amplification across channels
- Develop strong relationships with senior customer stakeholders and create opportunities for them to share their experiences through case studies, testimonials, videos, peer engagement, and speaking opportunities
- Collaborate with Sales to provide high-impact proof points that accelerate deals and strengthen customer credibility
- Partner with Marketing and Comms to showcase customer stories across digital campaigns, events, media, and analyst relations
- Establish scalable systems and processes to track advocacy activity, measure impact, and grow participation
- Ensure customers receive value from advocacy opportunities, positioning them as thought leaders while strengthening their partnership with Skillsoft
- Work with internal teams and external vendors to produce high-quality content and experiences that highlight customer outcomes
Requirements
- Website LinkedIn All Job Openings Elearning
- Training
- Learning Solutions
- Courseware
- Learning Management System (LMS) Skillsoft is a company that provides enterprise learning solutions designed to rapidly develop employee skills and close skill gaps. The company offers various customized learning programs, including leadership and business skills, technology skills, compliance and ethics, and AI skills. Skillsoft's learning platforms, such as Codecademy for Enterprise and Skillsoft Percipio, enable organizations to transform their workforces through mentorship, coaching, and instructor-led training. With a focus on integrating learning options into organizational frameworks and supporting workforce development with assessments and reports, Skillsoft aims to prepare teams for the evolving demands of the digital era. More than 12,000 organizations trust Skillsoft for their employee learning and development needs. 1001 - 5000 employees Founded 1998 📚 Education 🏢 Enterprise ☁️ SaaS
Benefits
- Enterprise benefits including but not limited to: medical, dental, vision, and paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer advocacycase studiestestimonialsdigital campaignscontent productionimpact measurementscalable systemspeer engagementleadership skillsAI skills
Soft skills
relationship buildingcollaborationcommunicationstakeholder engagementthought leadershiporganizational skillscreativitystrategic thinkingcustomer focusproblem solving