Skillshare

Community Manager

• Operate and evolve teacher programs, including running publishing challenges, webinars, and program perks
• Manage program communications (Slack, newsletters, email) and ensure consistent, high-quality engagement
• Provide scalable coaching resources (guides, group sessions, webinars) to help teachers succeed
• Build and maintain 1:1 relationships with teachers across programs
• Manage the end-to-end teacher application pipeline: review applications, maintain criteria, and refine workflows
• Identify and flag standout creators for internal teams and surface standout teachers
• Lead off-platform teacher recruitment efforts, including outreach campaigns and targeted communications
• Ensure a smooth onboarding and off-boarding experience for all new teachers
• Manage and support the growth of the teacher community
• Work closely with the Creator & Community Lead to execute strategy and share insights
• Partner with marketing and content teams to coordinate teacher-facing campaigns and spotlight creators
• Track and report on acquisition, program participation, and community health metrics

Community and Creator Acquisition Manager

Business Intelligence Analyst

• Hands-on owner of reporting and insights; partner directly with executives and cross-functional teams to deliver consistent, actionable metrics
• Deliver reliable business reporting across weekly, monthly, and quarterly cadences; maintain trusted executive and team dashboards
• Write high-quality, performant SQL to analyze large, modeled datasets and answer ad-hoc questions
• Define and maintain KPI definitions and a clear metric catalog; ensure consistency across reporting and tools
• Investigate performance drivers through deep dives into marketing acquisition funnels, attribution models, retention/churn, cohorts, and engagement
• Act as the “first responder” for ad-hoc business questions; triage, size impact, and recommend next steps
• Partner with Data Engineering to understand lineage and semantics in the dbt modeling layer; flag data quality issues and help set DE priorities related to BI needs
• Establish lightweight BI processes (versioned queries, QA checks, documentation standards) to prepare for future analyst hires and scale with the business
• Collaborate closely with Marketing, Finance, and Product to translate data into decisions that drive acquisition, retention, and long-term growth

Community and Creator Acquisition Manager

Business Intelligence Lead