Senior Customer Service Representative
SKILLs HR Business Experts Network
full-time
Posted on:
Location Type: Hybrid
Location: Köln • Germany
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Job Level
Tech Stack
About the role
- As part of a multi-person After Sales & Maintenance team, you will independently provide expert advice and support to customers by phone and e-mail
- You will act as the interface to internal and field sales teams as well as external partners
- Preparing service and maintenance quotes and handling order processing are part of your responsibilities
- You commission and schedule external service providers
- You analyze and process incoming fault reports and manage these and service requests in the ticketing system
- You contribute to the development and optimization of customer service processes
- As deputy team leader, you support the team leader and represent them during their absence
Requirements
- Website LinkedIn All Job Openings 1 - 10 employees 🎯 Recruiter 🤝 B2B Recruitment
- B2B SKILLs HR Business Experts Network is an independent network of senior HR consultants and recruiters headquartered in Germany that provides recruiting, executive search, RPO, coaching and training services to corporate clients. They specialize in connecting high-potential candidates with companies across sectors (FMCG, retail, manufacturing, IT, real estate, media, logistics) and support digital transformation through Recruiting 4. 0, Direct Search and HR outsourcing. The firm emphasizes sustainable placements (87% placement success, 99% probation success, average 65 days from assignment to hire), senior-level expertise, and localized offices in Hamburg, Cologne, Nuremberg, Stuttgart and Munich.
Benefits
- Remote work up to 2 days per week
- Attractive, market-based salary and 30 days of vacation
- Capital-forming benefits and the option of a company bike
- Biweekly team lunch paid by the company
- A modern, ergonomic workstation including water, coffee, tea and fruit
- Company parking directly outside the door
- Use of pool/rental vehicles for on-site visits
- A secure position with long-term prospects in a future-oriented industry
- Comprehensive onboarding within the team, a positive working atmosphere and shared activities such as a summer party and Christmas celebration
- Varied tasks with clear structures
- Internal and external training and development opportunities for professional and personal growth
- A respectful corporate culture with flat hierarchies and innovative projects
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
service and maintenance quotesorder processingfault report analysisticketing system managementcustomer service process optimization
Soft Skills
expert advicecustomer supportteam leadershipcommunicationinterpersonal skills