Customer Service Representative, German
Skillmatch
full-time
Posted on:
Location Type: Hybrid
Location: Thessaloniki • Greece
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Salary
💰 €1,200 - €1,300 per month
About the role
- Handle incoming customer communications promptly and professionally.
- Understand and address customer requirements to deliver tailored solutions.
- Accurately provide complete and reliable information using the provided tools.
- Meet individual and team targets, including case handling KPIs.
- Keep precise records of all interactions and ensure smooth processing of accounts/documents.
- Follow company communication standards and policies to ensure excellent service.
Requirements
- Strong verbal and written skills in both support language and English
- Excellent listening abilities and a flexible, customer-centric mindset
- Proven experience resolving customer issues effectively
- Adaptability to work with various client personalities
Benefits
- Meal Voucher: 3 EUR /day for the first 12 months, increasing to 6 EUR /day after one year
- Health Coverage: Comprehensive private health insurance
- Lifestyle Perks: Free on-site gym access and wellness programs
- Rooftop cinema offering stunning views of the Acropolis
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strong verbal skillsstrong written skillsexcellent listening abilitiesflexible mindsetcustomer-centric mindsetproven experience resolving customer issuesadaptability