Agent IT Helpdesk
SIXT
full-time
Posted on:
Location Type: Remote
Location: Portugal
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Tech Stack
About the role
- Provide first-level IT support to international and globally operating franchisees
- Answer incoming inquiries regarding various software applications professionally and politely
- Act as the interface between franchisees and IT departments to ensure system-compliant use
- Responsible for a wide range of requests from franchise partners
- Process incoming tickets on time and prioritize them correctly
- Support in testing to ensure smooth operations across different SIXT systems
- Coordinate internal and external stakeholders related to change requests and error analyses
Requirements
- Previous experience in helpdesk, customer service, or a similar support role
- Familiarity with common IT applications such as MS Office
- Experience with ticketing systems (e.g. ServiceNow) is a plus
- Strong interest in technology and confident working with IT systems
- Ability to stay calm while analyzing issues
- Clear and effective communication skills, both written and verbally
- Enjoy working with global partners and collaborating effectively
Benefits
- 28 days of vacation
- Additional day off for your birthday
- 1 volunteer day per year
- Hybrid working model with no dress code
- Permanent employment contract with performance-related bonuses
- Access discounts on SIXT rent, share, ride, and SIXT+
- Partner discounts
- Participate in training programs for personal growth
- Private health insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supporthelpdesk experiencecustomer serviceticketing systemssoftware applicationsissue analysis
Soft Skills
communication skillscollaborationproblem-solvingcalm under pressureinterpersonal skills