SIXT

Global Workforce Management Analyst

SIXT

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $70,000 - $75,000 per year

About the role

  • Monitor real-time KPIs and schedule adherence, ensuring operational excellence across multi-site, multi-skill contact center environment
  • Maintain and produce accurate long-term capacity plans, supporting strategic resource allocation and workforce optimization
  • Provide periodic reports, both real-time and historical, containing performance data to support operations management decision-making
  • Oversee the administration, setup, and utilization of WFM software, maximizing system efficiency and functionality
  • Establish and maintain strong relationships with key operational and support partners, identifying opportunities for continual improvement and cost savings
  • Effectively communicate insights and strategic recommendations to multiple tiers of Mid to Executive Leaders across the organization

Requirements

  • 2+ years of experience working with global Contact Center Workforce Management software, processes, and principles including staffing projections, scheduling, and service level analysis
  • Proficient in MS Office Applications (Word, PowerPoint, and Excel)
  • Strong analytical and problem-solving skills, keen attention to detail, and the ability to collect data and draw valid conclusions
  • Proficient in Genesys and Calabrio – or comparable tools preferred
  • Self-motivated, excel independently in a high-profile position
  • Demonstrate excellent communication skills
  • Adapt to changing priorities
  • Available for night and weekend shifts based on business needs
Benefits
  • Comprehensive Health Insurance
  • Healthcare coverage (medical, dental, vision)
  • Life insurance
  • Critical illness
  • Hospital indemnity
  • Pet insurance
  • 401k retirement plan
  • Paid Time Off & Sick Leave Access
  • Enjoy PTO, sick leave, floating paid holidays, and a healthy work-life balance
  • Exclusive Employee Rentals
  • Leverage special rental discounts exclusive to employees, offering great savings for you and your immediate family
  • Career Growth Opportunities
  • Advance your career within a rapidly growing company experiencing over 30% growth with a presence in over 100 countries worldwide
  • Innovative Environment
  • Work with cutting-edge WFM and ACD software in a dynamic, global organization that values innovation, creativity, and entrepreneurial spirit
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
workforce managementstaffing projectionsschedulingservice level analysisdata analysiscapacity planningperformance reportingKPI monitoringresource allocationproblem-solving
Soft Skills
analytical skillsattention to detailcommunication skillsself-motivatedindependent workadaptabilityrelationship buildingstrategic thinkinginsight communicationcost savings identification