Customer Service Agent – International
SIXT
full-time
Posted on:
Location Type: Remote
Location: Germany
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About the role
- Manage and independently handle an international portfolio of private and corporate customers on an individual basis
- Respond to complex customer inquiries and written complaints in German and English for private and corporate clients, as well as in the B2B and B2P segments, regarding international rental transactions
- Proactively work to improve customer satisfaction and actively drive customer retention
- Serve as the point of contact for our international customers in escalation cases
- Collaborate with international colleagues and find solutions for (almost) every problem
Requirements
- Enjoy customer contact and work independently with a solution- and service-oriented mindset
- Write and speak fluent German (min. C1 level) and very good English
- Strong organizational skills, resilient and highly reliable
- Enjoy working in a team
- Proficient in common MS Office applications
Benefits
- 30 days of annual leave plus the option to work up to 30 days per year from another European country (EU, CH & UK), and additional vacation days for every 5-year work anniversary
- Discounts on SIXT rent, share, ride and SIXT+
- Vehicle leasing offers and exclusive partner deals for travel, electronics, apparel and more
- Take one day each year to volunteer with the “Drying Little Tears” children's aid foundation, an initiative by Regine Sixt
- Mobility allowance of €20 per month
- Support for your retirement provision and capital-forming benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
solution-oriented mindsetservice-oriented mindsetstrong organizational skillsresiliencereliabilityteamwork