Sitoo

Account Manager

• Take ownership of a proactive, quota-carrying portfolio of accounts, driving revenue growth through renewal uplifts and expanding the adoption of solutions like Sitoo Payments and Recognition.
• Own and manage incoming new business inquiries from retail brands, guiding them through their first commercial journey with Sitoo.
• Act as the trusted primary point of contact for reactive engagement, ensuring incoming requests from the broader customer segment are handled efficiently.
• Support the operational lifecycle of your merchants by handling new store openings, license adjustments, and inbound purchase requests for hardware or ecosystem updates.
• Execute predefined account reviews and regular engagement cadences to maintain excellent customer health and long-term satisfaction.
• Collaborate closely with internal teams like Customer Care and Professional Services to swiftly resolve escalated operational and support tasks.

Junior Account Manager

Full-stack Engineer

• Design and operate low-latency backend services
• Integrate with internal and third-party systems
• Ensure services behave well under real-world load
• Continuously improve system performance in production
• Address incidents and drive long-term fixes
• Build systems with security and efficiency

Senior Software Engineer – Promotions, Campaigns

Frontend Engineer

• Own, develop and operate Sitoo’s web products
• Collaborate with the team to innovate and improve processes and tooling
• Build a scalable infrastructure in AWS
• Write tests to ensure product quality
• Manage CI/CD pipelines on GitHub
• Participate in development guilds

Junior Account Manager

Senior Software Engineer – Promotions, Campaigns

Senior Fullstack Engineer – Frontend Focus