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About the role
Key responsibilities & impact- Take ownership of a proactive, quota-carrying portfolio of accounts, driving revenue growth through renewal uplifts and expanding the adoption of solutions like Sitoo Payments and Recognition.
- Own and manage incoming new business inquiries from retail brands, guiding them through their first commercial journey with Sitoo.
- Act as the trusted primary point of contact for reactive engagement, ensuring incoming requests from the broader customer segment are handled efficiently.
- Support the operational lifecycle of your merchants by handling new store openings, license adjustments, and inbound purchase requests for hardware or ecosystem updates.
- Execute predefined account reviews and regular engagement cadences to maintain excellent customer health and long-term satisfaction.
- Collaborate closely with internal teams like Customer Care and Professional Services to swiftly resolve escalated operational and support tasks.
Requirements
What you’ll need- 1–2 years of experience or relevant education in Sales, Account Management, Customer Success, or Retail Leadership.
- Commercial mindset with the drive to thrive and meet targets in a quota-carrying environment.
- Strong organizational skills to seamlessly balance proactive commercial outreach with daily reactive operational tasks like hardware fulfillment.
- Proactive, problem-solving approach with the ability to build trust quickly over phone or email and collaborate effectively with internal teams.
- Professional fluency in both Swedish and English, combined with a genuine interest in retail tech and Unified Commerce.
- Experience from the B2B SaaS industry is a strong plus.
Benefits
Comp & perks- Health insurance
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SalesAccount ManagementCustomer SuccessRetail LeadershipB2B SaaS
Soft Skills
organizational skillsproactiveproblem-solvingtrust-buildingcollaboration