Sitetracker

Director – Technical Account Management

Sitetracker

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Lead

Tech Stack

SDLC

About the role

  • Join us as a transformative leader in our services organization, spearheading a pivotal shift from reactive, transactional engagements to proactive, subscription-based partnerships.
  • Directly addresses the "Last Mile" challenge, ensuring our technical delivery meets specifications and translates into tangible business value for our customers.
  • Build and lead the engine that drives strategic roadmaps and proves clear ROI, redefining how we deliver value.
  • Lead a critical transformation, evolving our service delivery from tactical execution to a highly commercial and strategic value proposition.
  • Become a chief value driver, understanding SaaS metrics like Net Dollar Retention (NDR) to position our FDE Tiers for expansion and churn prevention.
  • Manage the intersection of technical delivery and overarching business strategy, ensuring every technical output contributes to our customers’ and Sitetracker’s bottom line.

Requirements

  • Proven track record managing a high-value enterprise book of business.
  • Demonstrated experience leading executive QBRs and defining business KPIs.
  • Strong understanding of SaaS metrics, including NDR, ARR, and Gross Margin.
  • Has directly owned and exceeded NDR targets for a portfolio of Fortune 500 accounts.
  • Has built and successfully implemented a "Value Validation" framework from scratch.
  • Demonstrates having managed customer facing technical or strategic teams over a sustained period of time.
  • Experience hiring, onboarding, and scaling global or remote teams effectively.
  • Demonstrated ability to coach direct reports on executive communication and strategic pushback.
  • Has successfully led a team through a major business model or organizational transformation.
  • Has created internal training academies or structured career pathing for TAMs.
  • Deep understanding of Agile methodologies and software development life cycles (SDLC).
  • Ability to accurately translate high-level business goals into actionable technical requirements.
  • Experience resolving delivery friction between Customer Success, Engineering, and Product teams.
  • Previous background working as a Solutions Architect, Sales Engineer, or highly technical implementation lead.
  • Has successfully scaled Agile delivery models across a large portfolio of enterprise accounts.
  • Experience creating standardized customer journey maps, templates, or strategic roadmaps.
  • Ability to define, track, and report on operational health metrics, such as Impact Scores.
  • Comfortable operating in a highly ambiguous, fast-paced environment where playbooks are being built.
  • Has built a TAM, Customer Success, or Professional Services function from the ground up at a scaling SaaS company.
  • Recognized industry thought leadership (blogs, speaking engagements) on customer-centric engineering or technical account management.
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS metricsNet Dollar Retention (NDR)Annual Recurring Revenue (ARR)Gross MarginValue Validation frameworkAgile methodologiessoftware development life cycles (SDLC)operational health metricscustomer journey mapsstrategic roadmaps
Soft Skills
executive communicationstrategic pushbackcoachingleadershipteam managementscaling teamstransformation leadershipproblem-solvingadaptabilitycustomer-centric approach