Customer Support Team Leader
SiteMinder
full-time
Posted on:
Location Type: Hybrid
Location: Manila • Philippines
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Job Level
About the role
- Build a team of support consultants who put the customer first.
- Monitor and delivery of team performance on a daily basis.
- Review gaps in performance for the team and putting action plans in place for individuals not achieving performance targets.
- Conduct 1:1s, performance reviews and team meetings to evaluate individual performance.
- Identify and hiring amazing new team members and ensure they get the training and support they need to succeed.
- Collaborate with other teams throughout the business to deliver great customer experiences.
- Identify training needs and provide coaching and support.
Requirements
- Experience leading diverse, motivated teams.
- Experience working in Software or IT environments.
- Ability to remain calm under pressure in a fast paced environment.
- Foster a high performance culture by aligning performance expectations with overall business goals.
- Encourage an open exchange of information and viewpoints, and actively listen to others.
- Translate strategic goals into actionable plans.
- Readily adapt to competing demands and shifting priorities.
- Maintain composure, positivity and patience.
- Inspire others to take ownership of their work and perform at their best.
- Clearly communicate verbally and in writing.
Benefits
- Equity packages for you to be a part of the SiteMinder journey
- Hybrid working model (in-office & from home)
- Mental health and well-being initiatives
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
leadershipteam performance managementcoachingcommunicationadaptabilityproblem-solvingcustomer focusperformance evaluationcollaborationactive listening