Customer Solutions Consultant – Spanish
SiteMinder
full-time
Posted on:
Location Type: Hybrid
Location: Barcelona • Spain
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About the role
- Provide technical support for all SiteMinder-labelled products and services to internal and external customers.
- Develop strong customer relationships by providing exceptional technical support and consultation, across our phone, chat and other contact channels.
- Identify customer support needs and configuration requirements, set customer expectations and resolve their issues, delivering against customer demands and internal KPIs.
- Ensure all cases are resolved in a timely manner in accordance with company SLAs and personal KPIs.
- Act as a technical expert, identifying issues and communicating issues and requirements internally.
Requirements
- High level of customer service and IT technical skills.
- Fluent Spanish and English communication skills, both written and verbal.
- Strong analytical skills - you’ll be able to quickly analyse problems, determine the root cause and reach a resolution.
- Curiosity to understand our products, and to ask the right questions that will lead you to identify the customer's issue.
- Tech-savviness - you are able to operate across multiple technical platforms and systems in a fast paced, KPI-driven environment.
- Stakeholder management and conflict resolution - you can work across internal teams to find solutions, and interact professionally with customers to deliver a great experience.
- Openness to learning and feedback.
Benefits
- Equity packages for you to be a part of the SiteMinder journey
- Hybrid working model (in-office & from home)
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportcustomer serviceanalytical skillsproblem analysisissue resolutionconfiguration requirementsKPI managementSLA compliancetechnical expertiseproduct knowledge
Soft Skills
communication skillsstakeholder managementconflict resolutioncuriosityopenness to learningcustomer relationship buildingteam collaborationadaptabilityprofessionalismcustomer experience focus