Sitemate

Chief of Staff – CTO

Sitemate

full-time

Posted on:

Location Type: Hybrid

Location: Melbourne • Australia

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Salary

💰 A$100,000 - A$120,000 per year

Job Level

Lead

About the role

  • Owning and evolving SIFT (System for Insights, Feedback & Trends), using AI to analyse customer and prospect feedback across channels
  • Designing and maintaining feedback, NPS, and insight pipelines that teams actually use
  • Coordinating KPI, SLA, and delivery metrics across Product and Engineering
  • Working with teams to improve delivery velocity, quality, and predictability
  • Supporting the rollout and adoption of AI tools, including measuring usage and impact
  • Reducing operational load on the CTO and PGMs by absorbing admin, coordination, and tooling work
  • Acting as a thought partner to Product, Design, Engineering leadership on priorities, trade-offs, and execution

Requirements

  • Enjoys working at the intersection of people, systems, and technology
  • Thinks in workflows and outcomes, not just tools or frameworks
  • Is comfortable with ambiguity and enjoys shaping problems before solving them
  • Can work credibly with engineers, product managers, and senior leaders
  • Cares deeply about execution quality
  • Is excited by AI as an enabler, and curious about how it actually changes day-to-day work
  • Strong operational and systems thinking
  • Ability to turn messy inputs (feedback, data, requests) into clear outputs
  • Clear written and verbal communication
  • Experience working closely with Product and Engineering teams
  • Nice to Have: Experience in Product Ops, Engineering Ops, TPM, or similar roles; Exposure to delivery analytics, or developer experience tooling; Experience supporting leadership teams (CTO, Heads of Product/Engineering); Experience working in scaling or high-growth environments
Benefits
  • Competitive, performance-based remuneration
  • Equity options - own a piece of what you’re helping to build
  • 20 days of paid annual leave, plus sick, carer’s, and compassionate leave
  • Paid parental leave - 16 weeks for primary carers, 6 weeks for secondary carers (including adoption and stillbirth support)
  • Professional growth budget and a transparent career development framework
  • Laptop and home-office setup budget
  • Flexible work - remote or hybrid, plus the ability to work from anywhere for a few weeks each year
  • Community & connection - weekly team lunches, global offsites, and our signature “Life Story” sessions
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AIfeedback analysisNPSKPISLAdelivery metricsdelivery analyticsdeveloper experience toolingoperational load reductionsystems thinking
Soft Skills
communicationproblem-solvingexecution qualitycollaborationadaptabilitycuriosityworkflow thinkingthought partnershipcoordinationambiguity management