Sitemark

Operations Manager

Sitemark

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Junior

About the role

  • Create a robust support system to provide comprehensive product assistance to customers, resellers, partners and pilots.
  • Establish and manage a self-sustaining customer support system.
  • Build and maintain strong customer relationships to enhance loyalty and retention.
  • Deliver product training and education to maximize customer value.
  • Coordinate with internal and external stakeholders for efficient and high-quality service delivery.
  • Oversee customer operations, from booking to delivery, ensuring excellence and satisfaction.
  • Manage data acquisition, including expanding drone pilot network and negotiating pricing.
  • Project manage field operations, addressing issues promptly and maintaining customer communication.
  • Coordinate legal, HSSE (health, safety, security & environment), logistical, and scheduling constraints for efficient project execution.
  • Identify process gaps and streamline workflows for operational excellence.
  • Create a structured customer onboarding process for smooth transitions and successful adoption.
  • Anticipate risks and implement mitigation plans to minimize disruptions.
  • Become an expert on Sitemark products and provide support to both internal and external stakeholders.

Requirements

  • Bachelor's degree or higher in a relevant field.
  • Native English (any additional languages are a plus).
  • Minimum one years of experience in high-tempo operational environments.
  • Quick learner with strong decision-making and problem-solving abilities.
  • Exceptional planning, scheduling, and stakeholder management skills.
  • Ability to work independently and collaboratively in team settings.
  • Proactive mindset with a focus on process improvements.
  • Business and tech savvy, staying updated on industry trends.
  • Analytical skills for data interpretation and insights.
  • Persuasive communication style with diverse stakeholders.
  • Strong interpersonal skills and attention to detail.
  • Nice to Haves: Experience in photogrammetry, Lidar, and UAV operations.
  • Knowledge of the solar industry and regulations.
  • Experience in operations management.
Benefits
  • Exciting job with continuous learning opportunities.
  • Impactful role in a fast-paced, globally-focused tech company.
  • Competitive salary package and attractive benefits.
  • Collaborative and positive work environment.
  • Interesting home working policy for flexibility.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data acquisitionproject managementcustomer onboardingphotogrammetryLidarUAV operationsoperations managementprocess improvementanalytical skillsdecision-making
Soft skills
customer relationship managementproblem-solvingplanningschedulingstakeholder managementindependent workteam collaborationproactive mindsetpersuasive communicationattention to detail
Certifications
Bachelor's degree