The Business Operations Analyst plays a critical role in driving data-informed decision-making across Commercial Operations and the broader organization.
Responsible for transforming complex, multi-source data into actionable insights that improve go-to-market performance, customer retention, operational efficiency, and compensation accuracy.
Manage and optimize data flows across systems including Salesforce.com, Totango, Pendo, and Zuora.
Contribute to getting data into and out of the company’s data warehouse and translate it into scalable Power BI reporting solutions.
Lead process automation initiatives particularly around Sales & CS compensation operations, compensation data validation, and performance tracking ensuring accuracy, transparency, and operational efficiency.
Act as a trusted advisor, delivering insights and building systems that enable smarter, faster business decisions.

Requirements

2–5+ years of experience in Business Operations, Commercial Operations, Revenue Operations, Data Analytics, Strategy & Operations, Corporate Strategy, or Management Consulting (or equivalent analytical experience).
Strong SQL skills and experience querying centralized data repositories (e.g., SQL Server, PostgreSQL, or similar environments).
Hands-on experience building dashboards and data visualizations using Power BI (or equivalent BI tools).
Experience working with CRM and SaaS systems such as Salesforce.com; familiarity with Totango, Pendo, and Zuora strongly preferred.
Experience working with structured datasets within a data warehouse environment.
Demonstrated experience validating and reconciling complex datasets with high attention to accuracy.
Strong analytical and problem-solving skills with the ability to identify root causes and drive actionable solutions.
Ability to manage multiple priorities in a fast-paced, cross-functional environment.
Excellent written and verbal communication skills.

Benefits

Open Paid Time Off (OPTO) program for vacation, personal illness, mental health, or to care for a family member, 11 paid holidays, and volunteer leave.
National medical plan, dental, vision, paid maternity leave, paid paternity leave, HSA, Flex, employer-sponsored short-term, long-term disability, discounts to volunteer plans to meet your family needs, and more!
401(k) with a company match to provide a better future in your retirement years.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLdata analyticsdata visualizationdashboard buildingdata validationprocess automationdata reconciliationdata warehousinggo-to-market performanceoperational efficiency

Soft Skills

analytical skillsproblem-solving skillsattention to accuracycommunication skillscross-functional collaborationtime managementdecision-makingtrusted advisor