SiteCare

Operations Director

SiteCare

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $105,000 - $125,000 per year

Job Level

Lead

About the role

  • Run the company’s operating cadence, including weekly meetings, scorecards, and follow-through.
  • Ensure commitments made by Account Managers, Developers, and Marketing are completed as promised.
  • Call out missed commitments directly and professionally.
  • Create a culture where ownership is expected and enforced.
  • Enforce standards for onboarding, support, and project delivery.
  • Eliminate overdue tickets and recurring delivery breakdowns.
  • Ensure client experience remains consistent and reliable.
  • Maintain clear visibility into delivery health, workload, and execution risk.

Requirements

  • Experience leading operations or delivery teams in a services, SaaS, or agency-style business.
  • A track record of enforcing standards and holding people accountable.
  • Comfort having direct, sometimes uncomfortable conversations.
  • Strong judgment and the confidence to act without consensus.
  • The ability to bring order without bureaucracy.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
leadershipaccountabilitycommunicationjudgmentconflict resolutionorganizational skillsproblem-solvingownershipdelivery managementclient experience