Director of Operations
SiteCare
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $140,000 per year
Job Level
Lead
Tech Stack
WordPress
About the role
- Lead and coach Account Managers to proactively expand existing client relationships.
- Set clear expectations for account ownership, growth targets, and client communication.
- Review account health consistently and intervene early when risk or opportunity appears.
- Ensure renewals, expansions, and upsells are deliberate, measured, and repeatable.
- Enforce high standards for onboarding and ongoing service delivery.
- Ensure tickets, projects, and requests are completed on time and meet quality expectations.
- Approve all quotes, scopes of work, and project plans.
- Ensure every project and engagement is profitable.
- Design and refine workflows across sales handoff, onboarding, delivery, and support.
- Build a culture of ownership, clarity, and pride in execution.
Requirements
- Experience running operations in a software, SaaS, or agency-style services business.
- Comfort owning numbers, margin, and outcomes.
- A track record of leading teams and enforcing standards.
- The ability to have direct, sometimes uncomfortable conversations without creating drama.
- Sound judgment and the confidence to say no when necessary.
- You do not need deep WordPress expertise. You do need the ability to learn the business quickly and run it well.
Benefits
- Performance-based bonus: tied to account growth and delivery performance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
leadershipcoachingcommunicationjudgmentconflict resolutionteam managementclient relationship managementprocess improvementexecutionaccountability