Sirtex Medical Limited

Customer Support

• Serve as the primary point of contact for customers regarding orders, delivery timelines, and product availability.
• Process and manage customer orders within ERP systems, ensuring accuracy and completeness.
• Provide timely responses to customer inquiries, including order status, shipping updates, and product information.
• Maintain accurate customer records and order documentation.
• Coordinate closely with the sales team to support customer needs and ensure alignment on order fulfillment.
• Coordinate shipments with internal warehouse teams, third-party logistics providers, and freight carriers.
• Monitor order fulfillment and shipment status to ensure on-time delivery.
• Track and resolve shipping issues, delays, or discrepancies in a timely manner.
• Prepare and review shipping documentation including packing lists, invoices, and export documentation where applicable.
• Support international shipments and ensure compliance with applicable import/export requirements.
• Monitor the end-to-end order lifecycle from order entry through delivery confirmation.
• Identify potential supply chain disruptions and proactively communicate updates to customers and internal stakeholders.
• Work cross-functionally with operations, planning, finance, and quality teams to resolve order issues.
• Assist with backlog management and delivery prioritization.
• Identify opportunities to improve order processing, logistics coordination, and customer communication.
• Participate in process improvement initiatives such as Kaizen or operational workflow improvements.
• Support documentation of customer service and logistics processes.
• Contribute to performance tracking metrics such as on-time delivery, order accuracy, and customer satisfaction.

Customer Experience Specialist – Temp-Hire, Part-time, Weekends