Customer Experience Specialist – Temp-Hire, Part-time, Weekends

Sirtex Medical Limited

Customer Experience Specialist at Sirtex Medical managing order processing and logistics coordination for healthcare solutions. Facilitating a high level of customer satisfaction through effective communication and problem-solving.

Posted 7/9/2026part-timeRemote • Woburn • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $30 - $36 per hourWebsite

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Serve as the primary point of contact for customers regarding orders, delivery timelines, and product availability.
Process and manage customer orders within ERP systems, ensuring accuracy and completeness.
Provide timely responses to customer inquiries, including order status, shipping updates, and product information.
Maintain accurate customer records and order documentation.
Coordinate closely with the sales team to support customer needs and ensure alignment on order fulfillment.
Coordinate shipments with internal warehouse teams, third-party logistics providers, and freight carriers.
Monitor order fulfillment and shipment status to ensure on-time delivery.
Track and resolve shipping issues, delays, or discrepancies in a timely manner.
Prepare and review shipping documentation including packing lists, invoices, and export documentation where applicable.
Support international shipments and ensure compliance with applicable import/export requirements.
Monitor the end-to-end order lifecycle from order entry through delivery confirmation.
Identify potential supply chain disruptions and proactively communicate updates to customers and internal stakeholders.
Work cross-functionally with operations, planning, finance, and quality teams to resolve order issues.
Assist with backlog management and delivery prioritization.
Identify opportunities to improve order processing, logistics coordination, and customer communication.
Participate in process improvement initiatives such as Kaizen or operational workflow improvements.
Support documentation of customer service and logistics processes.
Contribute to performance tracking metrics such as on-time delivery, order accuracy, and customer satisfaction.

Requirements

What you’ll need

Bachelor’s degree in Business, Supply Chain, Logistics, or related field preferred.
5+ years of experience in customer service, order management, logistics, or supply chain operations.
Experience working with ERP systems (SAP, Oracle, NetSuite, or similar).
Strong preference for SAP
Strong understanding of order processing and logistics coordination.
Experience working with freight carriers and logistics providers preferred.
Proficiency in Microsoft Office, particularly Excel.

Benefits

Comp & perks

Diverse and flexible work arrangements to achieve the optimum balance between work and personal responsibilities.
A culture of respect, diversity, collaboration, and innovation fostering inclusiveness and superior performance.
Attractive compensation and benefit packages which are practical, robust and equitable.
A commitment to support ongoing professional growth through career development, on the job experiences and training opportunities.
Challenging work which supports the development of new and better ways to improve clinical outcomes for oncology treatment around the world.
An unwavering commitment to company values, employee safety and excellence in everything we do.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Order ProcessingLogistics CoordinationSupply Chain ManagementShipping DocumentationPerformance Tracking Metrics

Soft Skills

Customer CommunicationProblem SolvingCross-Functional Collaboration