Consultant – IT Service Management
SIRIUS Consulting & Training GmbH
full-time
Posted on:
Location Type: Remote
Location: Germany
Visit company websiteExplore more
Tech Stack
About the role
- Consulting, planning and execution of projects for the development and enhancement of clients' IT processes and IT organization
- Defining project scope and aligning with IT management (C-level)
- Creating design specifications
- Planning and managing (agile) implementations, including functional coordination of internal and external developers
- Establishing and managing communication between IT and business units
- Conducting and documenting ITSM assessments
- Ensuring the highest levels of customer satisfaction
Requirements
- Experience in ITSM process and organizational consulting, preferably in Service Asset and Configuration Management
- Demonstrable experience with relevant software solutions (ideally SAP Solution Manager, JIRA, or ServiceNow)
- Solid knowledge of widely used frameworks (ITIL, FitSM, COBIT)
- Strong initiative and ability to work independently
- Excellent communication skills in German
- Good English skills
- Strong customer orientation
- Willingness to travel within Germany, Austria and Switzerland
Benefits
- An interesting field of work: varied & challenging projects
- Autonomous work
- Flat hierarchies
- A very positive working atmosphere: appreciative interactions
- Open-door policy
- Informal, first-name culture
- Employee events
- Attractive framework conditions: training and mentoring programs
- Competitive salary with performance-based pay
- Home office equipment
- Opportunity for a sabbatical
- Mobility support via JobRad (company bike), BahnCard or company car
- Company pension scheme
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ITSMService Asset ManagementConfiguration ManagementITILFitSMCOBITSAP Solution ManagerJIRAServiceNow
Soft Skills
initiativeindependent workcommunicationcustomer orientation