SINGULARH

Sales

• Lead Management: Actively convert and follow up with leads via WhatsApp and phone calls, using sales techniques to drive engagement and schedule appointments.
• Consultative Service: Clearly and persuasively explain the clinic’s procedures, services and differentiators.
• Patient Journey: Monitor the patient journey, including proactive post-consultation follow-up and encouraging rebooking.
• Spreadsheet Management: Complete and maintain lead and patient conversion spreadsheets, performing weekly analysis to identify improvements and opportunities.
• Reception and Welcoming: Greet and welcome patients with courtesy, professionalism and empathy.
• Scheduling: Efficiently manage the appointment calendar, scheduling and rescheduling consultations, exams and procedures.
• Clinic Organization: Keep the consultation room organized and ensure proper arrangement of equipment and necessary supplies.
• Platform Management: Use management platforms and software for scheduling, finance and CRM.
• Inventory Control: Assist with inventory management by monitoring supplies and materials.
• Financial Support: Compile and provide basic administrative and financial information to the accounting/finance teams on a weekly basis.
• Meetings: Actively participate in weekly alignment meetings to discuss expectations, results and growth strategies.

Relationship and Sales Assistant