Singlepoint

Bilingual Customer Service Representative, Spanish

Singlepoint

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$16 per hour

About the role

  • Handle mainly inbound and occasional outbound customer interactions with a high degree of customer service, sensitivity and urgency.
  • Assist and market products and services to new and existing customers
  • Assist with customer related payment solutions and account discrepancies
  • Document customer accounts accurately
  • Respect and uphold privacy and protection of customer information
  • Meet and exceed individual targets and performance expectations

Requirements

  • Must bring your own device. The device must: Support Windows 10 (1803 or higher)
  • Have at least 8BG of RAM (memory)
  • Have at least 500BM of free space (storage/HDD)
  • Minimum internet speed at least 10mbps
  • Webcam
  • Bilingual Spanish is an asset
  • Ability to work independently and within a team and maintain accuracy
  • Ability to work flexible shifts
  • Strong organizational and active listening skills to determine the appropriate course of action
  • Strong attention to detail with excellent written and verbal communication skills
  • Proficient computer skills
  • Experience in accounts receivables at various stages of overdue payments, call center or customer service environments is a plus.
Benefits
  • Benefits/Health Care Spending Account
  • Perkopolis Discount Program including store discounts, rental discounts, ticket discounts, travel discounts and more!
  • Career and Leadership Development - we are looking for top talent individuals that can grow with us!
  • In depth training at the start of employment with continuous development and ongoing training throughout
  • Rotational work schedule
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows 108GB RAM500MB free space10mbps internet speedwebcamaccounts receivablescustomer servicepayment solutionsdocumentationbilingual Spanish
Soft Skills
customer servicesensitivityurgencyorganizational skillsactive listeningattention to detailwritten communicationverbal communicationindependenceteamwork