Spanish Bilingual Inbound Customer Service Representative
Singlepoint
full-time
Posted on:
Location Type: Remote
Location: Canada
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Salary
💰 CA$15 per hour
About the role
- Handle mainly inbound and occasional outbound customer interactions with a high degree of customer service, sensitivity and urgency.
- Assist and market products and services to new and existing customers
- Assist with customer-related payment solutions and account discrepancies
- Document customer accounts accurately
- Respect and uphold privacy and protection of customer information
- Meet and exceed individual targets and performance expectations
Requirements
- Must bring your own device. The device must:
- Support Windows 10 (1803 or higher)
- Have at least 8GB of RAM (memory)
- Have at least 500MB of free space (storage/HDD)
- Minimum internet speed at least 10mbps
- Webcam
- Bilingual Spanish is an asset
- Ability to work independently and within a team and maintain accuracy
- Ability to work flexible shifts
- Strong organizational and active listening skills to determine the appropriate course of action
- Strong attention to detail with excellent written and verbal communication skills
- Proficient computer skills
- Experience in accounts receivables at various stages of overdue payments, call center or customer service environments is a plus
Benefits
- Health Care Spending Account
- Perkopolis Discount Program including store discounts, rental discounts, ticket discounts, travel discounts and more!
- Career and Leadership Development - we are looking for top talent individuals that can grow with us!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicepayment solutionsaccounts receivablescall center experiencecomputer skills
Soft Skills
organizational skillsactive listeningattention to detailwritten communicationverbal communicationability to work independentlyability to work in a teamflexibility