Product Support Specialist
Sincere Corporation
full-time
Posted on:
Location Type: Hybrid
Location: Framingham • Massachusetts • United States
Visit company websiteExplore more
About the role
- Become an expert on our products across both web and app
- Provide general and technical support to our customers daily
- Maintain and contribute to the Help Centers for each of our brands
- Build an ongoing understanding of customer needs and trends to help resolve future issues and improve processes
- Contribute ideas for product improvements
- Perform daily quality assurance checks for essential site functions
- Conduct quality assurance testing and troubleshoot technical issues prior to product releases
Requirements
- 2-3 years of relevant experience
- Raw intelligence and excellent communication skills
- Strong problem-solving skills and a superior memory for details
- Experience dealing with customers via email and know how to make every customer happy (even if it is sometimes frustrating!)
- An understanding of product testing or quality assurance
- A passion for technology and a curiosity for how things work
- The ability to multi-task and seamlessly move between projects
- A bachelors degree
- Less than a 45 minute commute to Framingham, MA and are excited to join us in the office 1 day per week
Benefits
- 100% Health, Dental & Vision coverage
- 401K Plan with Profit Share
- Annual bonus potential
- Health & Wellness stipends
- Paid time off plus 12 paid holidays & Summer Fridays
- Paid parental leave
- Childcare benefits (dependent care FSA)
- Flexible, hybrid work environment
- In-person, all-expenses-paid Team Summits (2X a year)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
quality assuranceproduct testing
Soft Skills
communication skillsproblem-solving skillsattention to detailcustomer servicemulti-taskingcuriosity
Certifications
bachelor's degree