SimScale

Customer Success Manager

SimScale

full-time

Posted on:

Location Type: Remote

Location: California • United States

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About the role

  • Act as a trusted advisor to VP, Directors, Executives and Engineering Champions
  • Own the end-to-end commercial health of your customer cohort
  • Lead Strategic Business Reviews (SBRs) and QBRs focusing on ROI, value realization
  • Proactively identify 'at-risk' accounts through data-driven health monitoring
  • Serve as the "Voice of the Customer" internally
  • Leverage automation and CS best practices to manage your portfolio efficiently

Requirements

  • A Bachelor’s degree in Engineering (Mechanical, Aerospace, or similar)
  • 5+ years in a high-growth SaaS environment, specifically in a technical customer-facing role (CSM, Account Management, or Technical Account Management)
  • Proven track record of carrying a quota and successfully managing renewals and expansions
  • Exceptional communication skills with the ability to navigate complex organizational structures and influence senior decision-makers
  • Comfortable with CRM data (Salesforce/HubSpot)
  • A 'team-first' mentality
Benefits
  • Diversity, Equity and Inclusion
  • Autonomy to build own strategy for the portfolio
  • Opportunity to work with cutting-edge technology
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data-driven health monitoringROI analysisvalue realizationquota managementrenewals managementexpansions management
Soft Skills
communication skillsinfluenceteam-first mentalitytrusted advisorcustomer advocacy