Senior Product Designer - Design Systems
FanDuel
Customer Value Consultant
Simpplr
full-time
Posted on:
Location Type: Hybrid
Location: Gurugram • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Partner with Project Managers and customers to define and implement employee engagement and communications strategies using Simpplr One
- Conduct discovery and lead strategy discussions to identify customer business objectives
- Implement concurrent projects varying in size and complexity, advising on information organization, content migration, audience targeting, governance, and change management
- Provide program strategies supporting employee Surveys, Recognition, Communications, and Engagement
- Provide best practices guidance and suggested use cases, combining Software Implementation, Internal Comms and Employee Experience expertise
- Define solutions for both standard and unique use cases identified during implementation
- Educate and train customers on Simpplr features and functionalities
- Collaborate with Simpplr leadership and Product Management to evolve and scale implementation processes and product offerings
- Collaborate with Customer Success, Professional Services, Product, and Support to document best practices
Requirements
- 6+ years in employee experience, internal communications, or related field
- 5+ years of technical consulting and enablement experience
- 4+ years of experience working remotely as part of an international team
- 4+ years supporting an international customer base and navigating various cultural differences
- 4+ years of experience implementing and/or maintaining modern intranets or employee experience platforms
- Familiarity with using support ticketing tools (JIRA, Confluence, Zendesk, Salesforce)
- Familiarity with project management concepts (project planning, budgeting, forecasting, time tracking)
- Strong analytical skills with the ability to interpret data and trends to inform decision-making
- Active listener with the intent to understand rather than respond
- Able to lead multiple projects concurrently while setting and managing priorities
- Able to quickly learn and incorporate new tools, technologies, and processes into day-to-day operations
- Able to think creatively and try innovative approaches
- Experience using or managing a Simpplr intranet (preferred)
- Comfortable with the technical elements of intranets (preferred)
- SaaS implementation or project management background (preferred)
- Comfortable using basic HTML and CSS (preferred)
- Previously created a digital implementation/onboarding program (preferred)
- Must be able to work US hours
Benefits
- Hub-Hybrid-Remote flexible work model (role-based)
- Remote work option within country of hire
- Supportive, collaborative environment
- Opportunities to influence product and scale implementation processes
- Professional development through customer-facing implementations and enablement
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Simpplr Oneemployee experience platformsHTMLCSSSaaS implementationproject managementdata analysiscontent migrationaudience targetingchange management
Soft skills
active listeninganalytical skillsproject prioritizationcreative thinkingcommunicationcollaborationcultural awarenesstrainingstrategy developmentcustomer engagement
