Senior Project Manager
Trissential
AzurePMP
Job Level
Mid-LevelSenior
About the role
- Draft project related documents to include but not limited to: timelines, SOWs, change orders, website content and FAQs, contact center agent scripting, court declarations, claimant notices and letters, and internal procedures for various operational groups.
- Research client and claimant inquiries and communicate findings with clients, claimants, and/or other operational departments. Identify and communicate, as appropriate, any process issues with project teams and other operational departments.
- Provide detailed project reporting, perform analysis and quality control of ALL client reports.
- Foster good working relationships with operational groups to ensure clear lines of communication as it relates to project execution and project deliverables.
- Identify risks and immediately escalate to the Project Director/CS project manager, along with proposed solutions, if necessary.
- Provide timely and accurate budget/estimate review and management; monthly revenue forecasting; and monthly invoice review.
- Delegate the above-referenced project tasks to supporting Project Coordinator, as needed.
- Other duties as assigned.
Requirements
- 3+ year work relevant experience with direct client/customer contact in a professional environment. Preferred experience with legal notice and/or settlement administration.
- Excellent verbal and written communication with critical thinking skills and the ability to efficiently gather and process information quickly.
- Experience with MS Office Suite, specifically Word, Excel and Outlook.
