Simpli.bot

Technical Customer Success Manager

Simpli.bot

full-time

Posted on:

Location Type: Remote

Location: Germany

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Tech Stack

GoJavaScriptNode.jsPython

About the role

  • Onboarding & Customer Guidance: You independently run onboarding meetings from kick-off to go-live.
  • Relationship Building & Proactive Support: You build trust-based relationships with customers, maintain regular contact, and ensure they successfully use our solution.
  • Understand Requirements & Advise: You analyze customers' processes, systems, and goals together with them and translate these into meaningful technical setups and recommendations.
  • Technical Setup: You configure integrations (APIs, webhooks, automations), create workflows, support data mapping, and ensure everything runs smoothly technically.
  • Troubleshooting & Quality Assurance: You identify technical challenges early, test integrations, and independently find solutions.
  • Optimize Customer Onboarding: You identify patterns, standardize solutions, and make the onboarding process better month by month.

Requirements

  • 1–3 years of professional experience in a similar environment, e.g., Customer Success, Tech Support, or Implementations
  • You enjoy direct customer contact, confidently lead meetings, and communicate clearly, politely, and on equal terms
  • Technical understanding and practical experience with integrations, APIs, and automations (Zapier, Make, n8n)
  • Confident use of CRM systems (e.g., HubSpot, Salesforce, Pipedrive) as well as digital tools and platforms
  • Strong communication skills: you explain technical matters clearly and on equal terms
  • Very good German and solid English skills, as well as registered residence in Germany
  • Basic knowledge of JavaScript, Python, or Node.js.
Benefits
  • 100% Remote: Work where you are most productive. All you need is a professional, quiet workspace.
  • Attractive compensation package: base salary + performance-based bonuses.
  • Direct impact: You take ownership from day one and work on real customer projects.
  • Legendary offsites: Whether a weekend in Berlin or a finca in Mallorca – we celebrate successes in person too.
  • Team spirit despite remote: regular company meetings, team lunches, open communication, short decision paths.
  • Personal development through feedback, training, and mentoring.
  • Plenty of room to shape things: flat hierarchies, fast decisions, and the chance to really improve processes.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
integrationsAPIsautomationsdata mappingJavaScriptPythonNode.js
Soft Skills
relationship buildingcustomer guidancecommunicationtroubleshootingquality assurance