Simform

Support Engineer

• Act as the first line of support for customer tickets raised on Freshdesk.
• Acknowledge and triage incoming tickets within 15 minutes of receipt.
• Investigate issues using provided Transfer IDs and internal tools/logs.
• Provide accurate and timely resolutions to customer issues within the SLA window.
• Document issue details, troubleshooting steps, and resolution notes in the ticketing system.
• Maintain clear communication with customers, ensuring they are informed about issue status and resolution timelines.
• Identify recurring issues and provide feedback to product and development teams for long-term fixes.
• Monitor and ensure system uptime and proactive issue detection using available dashboards/tools.
• Participate in rotational 24x7 shifts, including weekends and holidays, to ensure continuous coverage.

L1 Support Engineer

Technical Project Manager

• Lead Agile/Scrum Projects – Manage the full project lifecycle, from planning to execution, ensuring timely delivery.
• Define & Refine Requirements – Gather and transform client needs into clear documentation, user stories, and deliverables.
• Sprint Planning & Execution – Assign tasks, run daily stand-ups, track progress, and mitigate risks.
• Client Communication – Be the point of contact for stakeholders, providing clear updates on scope, timelines, and deliverables.
• Technical Oversight – Leverage your expertise in web, mobile, and cloud technologies to guide development teams and ensure quality.
• Architectural & Design Guidance – Help define project architecture, offer technical mentorship, and ensure best practices.
• Quality Assurance – Oversee testing, release planning, and ensure glitch-free, high-performing applications.
• UX & Design Collaboration – Work closely with designers to maintain visual and UX design excellence, including responsive design principles.

Product Designer

• You’ll work on everything from high-end UI/UX to art direction. From typography to iconography. From sketches to illustrations. From design systems to grid systems.
• Team up with leads, creative directors, writers, coders to design apps, websites, interactive installations and disruptive ideas
• Work on exciting internal digital product ideas, experiment with new tools and learn
• Build on ideas, join the creative process and be the master of your skill
• Motion graphics knowledge is a plus

Senior/Lead UI/UX Designer

Manager

• Lead project delivery across various technology domains, ensuring quality and timely execution.
• Implement Agile and Lean methodologies to enhance efficiency and eliminate process waste.
• Manage project lifecycles, ensuring scope, timelines, and budget adherence.
• Conduct project audits, reviews, and track non-compliances and risks.
• Mentor and manage Project Managers, fostering a culture of learning and excellence.
• Guide teams in planning, execution, risk management, and stakeholder communication.
• Collaborate with architects, engineers, and analysts for seamless project delivery.
• Handle escalations, build client relationships, and ensure timely resolutions.
• Ensure compliance with standards, policies, and contractual obligations.
• Regularly report project performance metrics to stakeholders.
• Align delivery strategies with company objectives and innovate delivery processes.

Delivery Manager

Frontend Engineer

• Lead the end-to-end technical design, development, and performance optimization of highly interactive, real-time frontend applications using React.
• Guide backend architecture and implementation in Node.js, focusing on API performance, scalability, and fault tolerance.
• Proactively identify and resolve latency, memory, and performance issues in both frontend and backend layers.
• Own code quality across the stack through code reviews, performance audits, and adherence to best practices.
• Architect and implement reusable components, maintainable state management, and efficient rendering strategies in React.
• Ensure security best practices, especially for financial or sensitive applications (prevent XSS, CSRF, data leaks, etc.).
• Collaborate with product managers, UI/UX designers, and tech leads to translate business requirements into robust technical solutions.
• Optimize real-time data handling and rendering (e.g., charting libraries, websocket-based updates).
• Provide technical mentorship to engineers and foster a culture of engineering excellence.
• Contribute to DevOps and CI/CD pipeline improvements and own technical POCs, benchmarking, and technology evaluations.

Principal Engineer, React

Data Scientist

• Lead the design, development, and implementation of enterprise-scale AI/ML solutions optimized for real-world applications
• Collaborate with cross-functional teams to identify business requirements and translate them into robust AI/ML strategies
• Develop and optimize generative AI solutions using tools and frameworks such as LangChain, LangSmith, LlamaIndex, MCP, Semantic Kernel, Autogen, and Agents
• Utilize Python along with frameworks such as PyTorch and TensorFlow to build sophisticated machine learning models and algorithms
• Conduct analysis of data and identify trends, providing actionable insights to stakeholders
• Mentor and guide junior data scientists, promoting a culture of innovation and continuous learning
• Engage with clients to communicate project updates, understand their analytical needs, and deliver tailored AI solutions
• Apply strong analytical skills to solve complex problems and improve existing models and algorithms
• Build and manage ETL pipelines, deploy models to production, and monitor models (Docker, Kubernetes, MLflow, Airflow)
• Build reproducible pipelines for training and serving models

L1 Support Engineer

Technical Project Manager

Senior/Lead UI/UX Designer

Delivery Manager

Principal Engineer, React

Senior Data Scientist