Silo

Account Manager

• Manage and grow a portfolio of high-volume growers, packers, and shippers
• Build trusted relationships by understanding crop cycles, labor models, multi-site operations, and compliance requirements
• Serve as a strategic partner supporting day-to-day operations and long-term labor and cost-efficiency goals
• Lead renewal strategies and ensure strong customer satisfaction and KPI attainment
• Translate operational challenges—labor efficiency, QC accuracy, pack/ship workflows, field costing—into actionable technical solutions
• Partner with Customer Success to ensure consistent onboarding and adoption across field, packing, and logistics teams
• Identify opportunities to expand into additional modules (payroll, reporting, equipment tracking, field costing)
• Participate in cross-functional upselling with Customer Success, Product, and Sales
• Provide value-driven recommendations and support business reviews tied to forecasting, labor trends, and cost improvements
• Apply knowledge of produce seasonality, labor trends, compliance, and quality standards
• Communicate field insights to Product and Leadership to influence roadmap and GTM strategies
• Support creation of customer success stories that highlight labor-cost reduction, productivity gains, and operational visibility
• Collaborate with Customer Success, Support, Product, and Engineering to align on customer workflows and needs
• Maintain accurate CRM documentation (HubSpot) including workflows, site structures, and expansion opportunities

Strategic Account Manager

Sales Development Rep

• Expand Silo’s business by discovering qualified prospects
• Understand where their business can be improved
• Communicate the value of Silo’s products
• Work directly with Account Executives
• Generate pipeline via effective strategies
• Maintain detailed records in Salesforce CRM
• Use a data backed approach to prospecting and outreach

Sales Development Representative

• Achieve monthly quotas of leads sourced, meetings scheduled, and qualified opportunities generated
• Research and prioritize strategic target account lists within a defined territory
• Maintain accurate account & activity information in Salesforce (i.e. adding contacts, sending emails, strategic calling)
• Conduct high-level conversations with senior executives in prospect accounts by phone and email
• Collaborate with other departments to identify product improvements, modifications or changes that could enhance its overall performance and attractiveness of our platform

Bi-Lingual Sales Development Representative

Accountant

• Maintain and improve accounting and finance systems (ERP, bill pay, payroll, etc.)
• Ensure accurate data flow between internal systems and outsourced accounting providers
• Maintain and improve detailed cash flow analysis and forecasting
• Manage bill pay processes, including vendor setup, invoice approvals, and timely payments
• Support collections from customers and maintain visibility into AR
• Prepare and deliver monthly financial actuals for internal management and external investors
• Support budget vs. actuals analysis and variance commentary
• Calculate and validate sales commissions
• Oversee payroll processing
• Maintain employee data and workflows in Rippling (HRIS/Payroll platform)
• Provide light support for headcount reporting, onboarding, and policy upkeep
• Serve as a resource for internal team members on finance-related processes
• Provide hands-on support for special projects and initiatives as needed

Operations

• Support the CEO and leadership team in managing the business through data, KPIs, and execution of strategic initiatives
• Define and track KPIs measuring company health across sales, customer success, product, finance
• Surface risks, spot trends, and recommend actions to keep initiatives on track
• Ensure operating rhythm: weekly leadership reviews, quarterly goals, and progress on value creation plan
• Support integrations and coordinate initiatives across people, processes, and systems
• Track progress on major initiatives from strategic plan and serve as project coordinator
• Build and maintain dashboards translating data into business insights for leadership
• Support creation of board and investor materials
• Prepare agendas, track action items, and follow up on deliverables from leadership meetings
• Support CEO with research, analysis, and preparation for key decisions
• Coordinate special projects (pricing analysis, process reviews, system clean-up)

Strategic Account Manager

Sales Development Representative

Bi-Lingual Sales Development Representative

Accountant

Operations Analyst – Strategic Programs