Silk Commerce

Account Manager

• Act as the primary liaison for day-to-day interactions with assigned clients, ensuring timely responses and fostering strong relationships.
• Coordinate and lead weekly cadence calls with clients, addressing their needs and providing updates on account performance.
• Prepare weekly client decks, including performance metrics, insights, and upcoming initiatives.
• Drive Affiliate Management - implementing strategy, affiliate outreach and communicating with affiliates to ensure they are well informed on the brief, the campaign and any requirements.
• Oversee the implementation of client strategies, including affiliate management, product listings, and promotional campaigns.
• Monitor campaign performance and proactively identify opportunities to optimize results.
• Partner with the creative, and operations teams to execute client projects seamlessly.
• Track and analyze key performance metrics (KPIs) for client accounts, identifying trends and areas for improvement.