Silk

Manager

• Identify, recruit, onboard, and manage strategic channel partners to expand Silk’s reach and revenue.
• Drive joint go-to-market initiatives with partners including co-selling, co-marketing, and enablement activities.
• Collaborate with Sales, Marketing, and Product teams to ensure alignment and success of partner programs.
• Develop partner business plans with clear objectives, revenue targets, and execution milestones.
• Deliver training and enablement to partner sales and technical teams to ensure successful product positioning and customer outcomes.
• Monitor partner pipeline and performance metrics, providing regular reporting and forecasts.
• Represent Silk at industry events, partner meetings, and conferences as a channel advocate

Channel Manager

Technical Account Manager

• Serve as the primary technical expert and trusted advisor for assigned customers.
• Partner with the Onboarding Manager to ensure smooth onboarding and seamless adoption of Silk solutions.
• Host regular customer meetings to provide technical guidance, performance insights, and strategic recommendations.
• Lead customer training and enablement sessions to deepen understanding and drive broader platform adoption.
• Collaborate with Customer Success Managers to support QBRs, renewals, expansions, and overall account health.
• Proactively engage with customers to review upgrade schedules, configuration best practices, and usage trends - identifying opportunities to optimize performance, efficiency, and overall platform utilization.
• Translate complex technical concepts into clear, actionable business insights for diverse audiences.
• Maintain and document customer architectures, configurations, and technical recommendations.
• Ensure customers stay current with product updates and continually realize value from the Silk platform.

Solutions Engineer

• Assist the sales team in qualifying prospects and understanding customer needs
• Work closely with customers to understand their business requirements and recommend solutions
• Play a critical role in driving the sales process, supporting all phases from initial engagement to closing
• Build and maintain strong relationships with key technical and business stakeholders

Solution Architect

Sales

• Own a regional territory and drive a strategic plan focused on new logo acquisition and whitespace expansion
• Prospect into enterprise organizations to build pipeline and generate multi-threaded engagement with senior stakeholders
• Work closely with channel partners and strategic alliances to co-sell, generate pipeline, and accelerate enterprise deals; leverage established partner relationships to expand reach and drive regional momentum
• Run a rigorous and consistent sales process (MEDDPICC preferred), managing multiple complex opportunities simultaneously
• Uncover and deeply understand customer challenges related to cloud performance, scale, architecture, and cost
• Lead executive-level conversations with CIO, CTO, VP Infrastructure, Cloud Architecture, DB, Storage, Finance and Security teams
• Translate customer pain points into a compelling business case, value story, and ROI model that drives urgency and action
• Guide deals through technical evaluation, POCs, and validation with Solution Architects as key partners
• Navigate complex organizations to gain executive sponsorship, align stakeholders, and drive consensus
• Maintain crisp forecast accuracy, pipeline hygiene, and sales documentation
• Partner closely with Product, Customer Success, Marketing, and Engineering to deliver customer outcomes and competitive differentiation
• Provide market and customer insights back to the business to inform our product roadmap and GTM strategy.

Channel Manager

Technical Account Manager

Solution Architect

Regional Sales Director