Silk

Manager

• Identify, recruit, onboard, and manage strategic channel partners to expand Silk’s reach and revenue.
• Drive joint go-to-market initiatives with partners including co-selling, co-marketing, and enablement activities.
• Collaborate with Sales, Marketing, and Product teams to ensure alignment and success of partner programs.
• Develop partner business plans with clear objectives, revenue targets, and execution milestones.
• Deliver training and enablement to partner sales and technical teams to ensure successful product positioning and customer outcomes.
• Monitor partner pipeline and performance metrics, providing regular reporting and forecasts.
• Represent Silk at industry events, partner meetings, and conferences as a channel advocate

Channel Manager

Technical Account Manager

• Serve as the primary technical expert and trusted advisor for assigned customers.
• Partner with the Onboarding Manager to ensure smooth onboarding and seamless adoption of Silk solutions.
• Host regular customer meetings to provide technical guidance, performance insights, and strategic recommendations.
• Lead customer training and enablement sessions to deepen understanding and drive broader platform adoption.
• Collaborate with Customer Success Managers to support QBRs, renewals, expansions, and overall account health.
• Proactively engage with customers to review upgrade schedules, configuration best practices, and usage trends - identifying opportunities to optimize performance, efficiency, and overall platform utilization.
• Translate complex technical concepts into clear, actionable business insights for diverse audiences.
• Maintain and document customer architectures, configurations, and technical recommendations.
• Ensure customers stay current with product updates and continually realize value from the Silk platform.