Collect, process and organize logistics performance and customer service data;
Support the creation and maintenance of dashboards and automated reports (Power BI, Excel, etc.);
Analyze service-level indicators (OTIF, Shipping/Dispatch, customer response lead time, etc.) and propose improvements;
Assist with integrating and validating databases across systems (ERP, SharePoint, spreadsheets);
Identify trends and operational deviations, conducting root-cause analyses and making recommendations;
Contribute to operational efficiency projects and the digitalization of logistics processes;
Attend performance meetings and support the updating and interpretation of area KPIs.

Requirements

Currently enrolled in Industrial/Production Engineering, Information Systems, Data Science, Business Administration, or related fields (from the 4th semester onward);
Intermediate knowledge of Excel and familiarity with Power BI or Power Query;
Basic knowledge of SQL, DAX or Python is a plus;
Intermediate English and basic Spanish for reading and interacting with international affiliates;
Interest in logistics and customer service metrics (Customer Service);
Analytical profile, with logical reasoning and curiosity about data.
Analytical ability and attention to detail;
Curiosity and a continuous improvement mindset;
Good communication and ability to work in a team;
Commitment, organization and responsibility;

Benefits

Grocery allowance (basic food basket)
Parking
Career development plan
Cafeteria
Life insurance
Transportation voucher
Meal allowance (food voucher)
Sesc benefits
iFood club
Corporate training
Discounts with partner companies
Wellhub (wellness platform)
Christmas/New Year gift basket

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisroot-cause analysislogistics performance metricscustomer service metricsSQLDAXPythonExcelPower BIPower Query

Soft Skills

analytical abilityattention to detailcuriositycontinuous improvement mindsetgood communicationteamworkcommitmentorganizationresponsibilitylogical reasoning