Plumbing Manager
Sila Services
full-time
Posted on:
Location Type: Hybrid
Location: Stoneham • Massachusetts • United States
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Salary
💰 $119,000 - $120,000 per year
About the role
- Manage the daily operations of a 24/7 plumbing department.
- 70% in-office / 30% out in the field.
- Oversee scheduling to ensure efficient technician dispatching.
- Use Service Titan or similar software for workflow, monitoring, and reporting.
- Hire, train, and develop plumbing technicians and support staff.
- Create and implement training programs for technical and customer service skill development.
- Set team goals and conduct performance evaluations, including KPI and gross profit reviews.
- Promote a positive, productive, and safety-focused work environment.
- Ensure excellent customer service across the department.
- Resolve escalated customer issues and provide timely follow-up.
- Oversee service calls, job progress, and customer satisfaction metrics.
- Build, create, and sell plumbing service estimates.
- Support office staff and technicians in upselling, quoting, and delivering solutions.
- Monitor departmental profitability and identify opportunities for growth.
- Review service reports, job notes, and technician documentation.
- Manage department reviews and maintain compliance with company policies.
- Collaborate with leadership on operational improvements and financial goals.
Requirements
- 3+ years of plumbing industry experience; leadership or management experience preferred.
- Strong knowledge of plumbing systems, service operations, and best practices.
- Experience with ServiceTitan or other field service management software.
- Excellent problem-solving, communication, and customer service skills.
- Ability to lead and motivate a team in a fast-paced environment.
- Strong organizational and scheduling abilities.
- 3+ years of Plumbing Service Management experience preferred.
- Plumber License preferred.
- Proven experience in residential plumbing services, including installations, repairs, and maintenance.
- Strong leadership abilities, with a track record of successfully managing and developing teams.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with team members, customers, and other stakeholders.
- Solid understanding of plumbing systems, fixtures, and materials. And knowledge of plumbing software and other relevant tools.
- Strong technical knowledge and problem-solving skills.
- Detail-oriented with a focus on delivering quality workmanship and exceptional customer service.
- Ability to work under pressure and prioritize tasks in a fast-paced environment.
- Service Titan experience is strongly preferred.
- Valid driver's license and clean driving record
Benefits
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
plumbing systemsservice operationscustomer serviceplumbing service managementinstallationsrepairsmaintenanceproblem-solvingschedulingworkflow monitoring
Soft Skills
leadershipteam motivationcommunicationorganizational abilitiescustomer satisfactiondetail-orientedcollaborationtime managementperformance evaluationproblem resolution
Certifications
Plumber Licensevalid driver's license