Signode

Field Engineer

• Install and commission industrial packaging machines and tools at customer locations.
• Perform mechanical and electrical repairs and preventive maintenance.
• Troubleshoot technical issues and implement effective solutions.
• Provide on-site training and support to customers for optimal machine use.
• Collaborate with the back office and technical service team for planning, parts, and technical documentation.
• Travel occasionally to customer sites in Spain and Italy.

Field Service Technician

• Identify complex customer- and/or machine-related problems, review related information to develop and evaluate options, and implement effective, strategic solutions
• Assess and analyze conversions and retrofit needs
• Provide technical support and training to Signode technicians
• Read and interpret complex drawings, wiring diagrams, and schematics as required for installation, commissioning, training, repair, conversions, and retrofits of customer equipment
• Independently schedule service calls, diagnose and troubleshoot equipment failures involving mechanical, hydraulic, pneumatic, electrical, and electronic functions
• Disassemble units and replace defective parts
• Make adjustments and test proper operation on most assigned equipment
• Coordinate proactive pre-installation meetings with customers to review installation procedures and company/customer responsibilities
• Inspect sites for product compatibility and install, adjust, and test equipment
• Proactively report and follow up on potential unsafe conditions and recommend effective solutions
• Maintain effective customer relationships by diplomatically explaining product failures, the nature of the problem, and recommended corrective actions
• Communicate essential information in a timely manner to key stakeholders such as customers, management, and engineering
• Troubleshoot and repair advanced-level PLC issues
• Design and deliver training programs for repair and/or preventive maintenance
• Prepare comprehensive technical surveys on redesign leads
• Work with the inventory manager to assist with appropriate stock levels and specific parts
• Identify conversion and retrofit opportunities and notify appropriate parties to support quotation proposals
• Advise customers on the need to maintain spare parts inventory to ensure continuity of their operations
• Ensure effective operational excellence (reporting/administrative tasks for reliability service technicians).

Senior Field Services Engineer

Account Executive

• Providing the highest level of sales and service in their defined territory.
• Promote and sell Signode’s high-performance packaging system used in multiple industries to support the needs of the customer.
• Sells through a consultative and solutions-driven method to provide a comprehensive packaging system for our customers.
• Meet or exceed sales goals by gaining new distributors and increasing shelf space with current customers utilizing all Signode products and services.
• Negotiate volume, contracts, and pricing agreements with principles and executives at key distribution accounts.
• Build networks and relationships with industry leaders to advance Signode’s opportunities within the channel.
• Coordinate with logistics and customer service teams to ensure smooth order fulfillment and resolve delivery and inventory issues.
• Own relationships of the regional distribution accounts.
• Work closely with Operations, Product Management, Accounts Receivable and Finance teams.
• Partner and collaborate with regional and national teams to align Signode’s value proposition across the market.
• Work with strategic account managers to pull through sales with key distributors.
• Maintain up-to-date sales opportunities and customer records in accordance with company instructions.
• Collaborate with other team members on account management, projects or department initiatives.
• Arrange an effective Time and Territory Management Plan that maximizes sales efficiency.
• Contribute information to the sales and marketing strategy by sharing distributor needs, market opportunities and competitive area information.
• Document and present the Signode Value Proposition in the form of contribution to profit reports.
• Ability to train distributor representatives on application and product knowledge.
• Participate in Training & Development opportunities in order to continually improve , upgrade performance, experience career development and advancement.
• Assist the A/R department collecting past due balances and ensure your accounts are in good standing.

Distribution Sales Consultant

Account Manager

• Retain and expand assigned accounts in their geographic area
• Serve as the key day-to-day customer contact
• Sell Signode’s high-performance packaging system used in multiple industries
• Own renewal and expansion selling (cross-sell and up-sell)
• Create account plans for top accounts and present to customer representatives
• Act as main point of contact for customers regarding ongoing business requirements and issues
• Resolve customer inquiries, problems, and complaints

Field Service Technician

Senior Field Services Engineer

Distribution Sales Consultant

Account Manager, Central Region